Summary

Responsible for building and maintaining relationships with customers, developing opportunities for expansion of services, with heavy focus on customer retention.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Establishment of the post-sales relationship with customers.
• Review customer requirements, set up inspection dispatches, noting 3rd Party Requirements.
• Review inspections monthly to ensure all dispatches are due, cancel/delete any that are no longer needed, confirm that all inspections have been performed.
• Create deficiency proposals, create and dispatch work orders, and notify customer of repair timeline.
• Follow up on completed inspections and inquire about need for additional services.
• Periodic checking in with clients in between service intervals.
• Address customer service requests regarding billing, pricing, inspections and other.

Education and/or Experience

High School Diploma or GED; 2-3 years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

Microsoft Office, Word and Excel.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Account management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person