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CBTS is Hiring an IT Support Technician Near Merrillville, IN
Summary: The IT Support Technician provides computer hardware and software support to internal users, with an emphasis on effective issue resolution and customer satisfaction. The ITSS Technician II provides excellent customer service while dealing with both routine (tier 1) and (tier 2) support problems.
Essential Duties and Responsibilities:
Act as a primary point of contact to provide high-quality support for end-users.
Ensure assigned end-user requests and incidents are resolved or escalated within accepted IT service levels. This includes appropriate documentation of pertinent information in the IT ticketing system or other knowledge bases.
Perform hardware and software maintenance, configuration changes, warranty upgrades, troubleshooting, and other necessary measures to ensure end-user equipment is functioning optimally.
Create and maintain Knowledge Base / Wiki articles for internal team and end-user consumption around technical issues.
Create and deliver training and documentation to end-users aimed at leveraging existing IT systems and tools to their full extent.
Other projects and duties as assigned.
Knowledge, Skills and Abilities:
Associate s Degree or equivalent combination of education, technical certifications or training, or work experience.
Knowledge of iOS platform, application installations and general connectivity support.
Minimum of 1 years of experience in an IT support service capacity, preferably within a corporate setting.
Ability to offer excellent customer service via email, phone, and in-person to a wide variety of end-users with different levels of computer needs and expertise.
High-level troubleshooting, problem solving, and decision making abilities, with a personal drive to hunt for the correct resolution every time.
High attention to detail and organizational skills.
Professional-level verbal and written communication skills.
Ability to independently prioritize work and complete tasks in a timely and organized manner.
Strong desire to learn and improve personal and professional skill-set.
Role will include some day travel. Expenses are paid.
Role can be located in any central Indiana city or outlying areas.
Job Summary
Full Time
$47k-58k (estimate)
06/14/2024
07/01/2024
cbts.com
CINCINNATI, OH
1,000 - 3,000
1994
BRIAN A ROSS
$500M - $1B
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About CBTS
CBTS is a leading technology provider to more than 3,000 organizations in all industries, including dozens of Fortune 500 and Global 2000 companies. We provide consulting resources and cloud or on-premises technologies that deliver consistent IT performance, reduce costs, and increase operational efficiency. What differentiates CBTS is the agility, flexible delivery models, and client focus of a smaller company coupled with the ability to deliver the resources, scale, and capabilities required by large organizations. With over 800 certified engineers and locations across North America, Europe, ...
and Asia, CBTS offers outstanding expertise in transforming business operations. CBTS stays at the forefront of technology trends in order to offer best-of-breed solutions to our clients. We partner with all leading technology manufacturers across the broad IT landscape and offer customized solutions to achieve our clients measurable business outcomes. Clients leverage our flexible OpEX or CapEx delivery model to: Enable collaboration, workforce mobility, and omnichannel customer experience. Modernize E-Commerce platforms, web presence, and applications to digitally transform their businesses. Improve data protection and security strategies that address ongoing cyber threats and meet industry compliance requirements. Implement cloud strategies that improve business agility, speed to market, and reduce costs. Manage technology infrastructure and maintain 24x7x365 operational uptime. We serve as a trusted adviser and partner to a long list of clients in all industries, including: Healthcare organizations. Local, state and federal governments. K-12 and higher educational institutions. Financial firms. Manufacturers. Retailers and more. For more information, please visit our website at http://www.cbts.com.
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The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
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Earn tech-related certifications.
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Practice to fix common computer problems.
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Step 3: View the best colleges and universities for IT Support Technician.
