Job Title

People and Operations Site Manager

Google Site Manager (GSM) 

Reports To

People and Operations Site Director

Google Site Director (GSD)

Location

This position is entirely remote and must be seated in the greater PDX area.

The Role

Body Techniques is seeking a Site Manager (GSM) to oversee people leadership, operations, and service delivery for our high profile tech client. 

The Site Manager for our Google account reports to our Google Site Director.

The role of the Google Site Manager (GSM) requires a skilled people leader, who acts as the liaison between Body Techniques (BT), providers/massage therapists, the Google Global Health & Performance Management team, supervisors, and associated vendor partners.

The GSM is the main point of contact for provider support regarding site policy, service expectations, scheduling, daily operations, and provider professional development.

The GSM champions and leads change with ease and positivity in an ever shifting and dynamic environment. This includes regular communication with Body Techniques (BT) leadership and onsite providers; the GSM moves through operational challenges with confidence; tracking detailed metrics, and analyzing business, including the expansion and growth of the account by meeting and exceeding metrics such as utilization, customer service satisfaction, and hours budgets.

The GSM is first and foremost a people leader and skilled operations professional, who can balance people development with daily, high volume site management. 

The role of the Google Site Manager is full time, requires specific working hours, and regular onsite visits. This role oversees sites in Portland, Kirkland, and Seattle (as well as other smaller national sites). This will require scheduled travel to the Kirkland and Seattle offices on a quarterly basis. 

About You

Specific expectations

• Mission driven and always upholds highest expectations of BT and is a champion for our client’s (Google) code of conduct
• Confident with evaluating metrics, data analysis, and performance review documentation and communication
• Demonstrates strategic & operational expertise
• Clear, concise and timely communicator
• Remains focused in an interruption rich, high pressure environment
• Thrives when leading people and teams
• Reliable, effective and consistent working habits
• Highly collaborative and invested in team success
• You remain steady in an ever-changing and ambiguous environment
• Tech savvy and can teach others
• Self management, time management, flexible, and unfailingly reliable
• Reliable high speed internet connection is a must

Day - to - Day

• Ambassador for the Body Techniques brand
• Actively engages with provider and operations teams with the aim of seamless and superior service delivery
• Appropriately communicates upward, laterally, and flows information in all directions including BT and Google teams and leaders, and BT providers
• Writes and posts accurate schedules in a timely manner
• Analyzes business metrics and prepares for growth
• Attends and leads team meetings regularly
• Responsible for “emergency alerts”
• Demonstrates professionalism, flexibility and adaptability when working through operational challenges and obstacles
• A creative problem solver who strives for solutions, knows when to consult with the team for support
• Maintains updated knowledge of client process and service requirements and ensures these are communicated to the provider team and BT leadership
• Contributes to Monthly and Quarterly Business Reviews (QBR), weekly reports, and all other business related meetings as assigned
• Meets and exceeds expectations in performance metrics such as hours budget, customer satisfaction, program utilization, inventory costs, new site preparedness, GUTs response times, and team development
• Expert at using current and emerging technology to support the providers and Google team; for example: Appointy/Zoho/Google suite
• Consistently understands the vision, mission, and goals of BT and where Google fits into this plan and actively supports these goals
• Ethical and equitable work habits
• Engages with the BT provider team through regular virtual and onsite check-ins and has experience with performance based communication

Requirements

Qualifications

• BA/BS level of education
• 3 - 5 years in people leadership and/or retail management 
• Experience as an individual contributor and team player
• Has led teams of 50 or more individuals 
• Experienced in operational protocols/project management
• P L or data analysis experience
• Reliable high speed internet connection is a must
• Bonus points for a passion for wellness and/or fitness
• Experience working remotely

Benefits

About BT

We are a dynamic Alameda, California-based company specializing in workplace wellness and stress management. Body Techniques has been calming the minds and bodies of tech professionals for over two decades with our on-site massage therapy, yoga, and fitness programs. We believe that wellness practices are foundational in creating a thriving work environment and flourishing employee wellbeing.

We are a fun, sporty, and dedicated group of people. A typical day at the virtual office includes a fast paced and dynamic work environment interspersed with moments of personal wellness practices. If you are innovative, self-starting, dedicated, have a passion for both wellness and leading people send us your resume!

BenefitsBody Techniques offers a comprehensive benefits package including:

• Health

• Dental

• Vision

• 401K

• PTO Sick Time

EEO Statement