JOB
The Income Maintenance Caseworker III (IMC III) - Food and Nutrition Program Specialist is a member of the Food and Nutrition Services (FNS) unit and reports to the FNS Program Manager. The IMC III completes second-party case reviews, report management, and minimal casework functions. The employee is responsible for identifying error trends and assisting with training. The goal of this position is to ensure the agency is meeting quality and timeliness standards within the FNS unit. Job responsibilities include: Conduct second-party case reviews. Assist with trainingTroubleshoot, send cases to the help desk when appropriate, maintain and monitor the help desk logCompiles and enters data into NC FAST and county document management systemAssist with vacant caseloads as neededReview weekly NC Fast postcards and provide weekly training/review for staffKnowledge, Skills, and Abilities: Knowledge of Food and Nutrition Program policiesKnowledge of NC FASTNC FAST Core Functions CertificationNC FAST FNS Certification (or ability to obtain certification) Organizational SkillsAssessments SkillsCommunication Skills (oral and written) Critical thinkingMust be available to work after normal business hours and during emergency situations.
SUPPLEMENTAL INFORMATION
Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pound of force frequently, or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.