Here is your opportunity to deliver accessible, high-quality integrative healthcare (IH) solutions that promote member health and satisfaction, optimize healthcare resources, educate providers, and advocate evidence-based care. Our client is one of the leaders in their industry, and this is a fantastic opportunity to get your foot in the door and grow with them (as many others have). Take advantage of the opportunity and apply today!

The Claims Support Specialist is responsible for providing administrative and clerical support to the Claims Department. The specialist must meet or exceed production, efficiency, and accuracy standards.

Compensation: $20/hr

Availability: Monday - Friday 8am - 5pm. This role will start off part-time (up to 20 hours/week).

Duties & Responsibilities:

• Claims and Customer Service Support – Assisting with provider list requests, faxed/emailed claim status requests, member EOB requests, provider RA requests, faxed eligibility requests, mailing out forms, scanning documents, and logging information on spreadsheets.
• General Support – Provides administrative support for CSCRs, Claims Administration Manager/Supervisor, and Chief Performance Officer. Responsible for document handling, including faxing, scanning, filing, folding/stuffing member EOBs, mailing documents, and other general administrative and support functions.
• Opening and Disseminating of Mail - Assist with the opening, stamping, sorting, and distributing mail in a timely, productive, and accurate manner per Claims Department workflows and policies.
• Customer Service - Provide exemplary customer service to members, providers, and internal staff while adhering to the customer service guidelines. Position requires a customer-orientation and commitment to enhancing customers’ experience. Must maintain professional etiquette during all interactions with customers.
• Production, Efficiency, and Accuracy Metrics - Responsible for achieving critical performance metrics determined by supervisor.
• Attend Claims Department meetings
• Attend All-Staff Meetings
• Assist with special projects as needed
• Serve as a backup for other departments as needed
• Other functions and duties as assigned

Qualifications:

• 1 year of administrative or support experience.
• Must effectively promote a positive image of the Company to employees, customers, and the general public.
• Must communicate well verbally and in writing with all levels of personnel and management in an environment with multiple work demands, including external contacts.
• Must have strong organizational skills and work independently with limited supervision.
• Must be able to examine complex information and/or situations, evaluate the potential impact, identify options, and make recommendations.
• Must have the ability to establish and maintain effective working relationships.
• Must be able to work in a team environment and produce results in conjunction with fellow team members.

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at hr@campuspoint.com or 1 206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy .