JOB SUMMARY:

The Managing Director is responsible for the overall management and accountability of the organization. This position develops and implements strategies, manages the budget, provides exceptional customer service, and handles human resources matters in compliance with established procedures while meeting all contractual obligations. This position is the primary contact between the company, the partners, the contracting agencies, and outside agencies.

ESSENTIAL FUNCTIONS

· Develops and implements all policies, procedures, strategies and directives of the company and the contracting agency to achieve exceptional customer service, quality service levels and reports on progress.

· Collaborates with the Executive Team to develop, implement and ensure that long-term goals and strategies are achieved.

· Designs, develops, and implements the operating budget to ensure adequate funding of workforce development programs. 

· Designs, develops, implements, and monitors performance measures and initiates necessary change to meet goals.

· Leads and develops an effective management team and succession plan for all mission-critical positions.

· Ensures the delivery of services in compliance with federal, state, and local rules and regulations.

· Role-models the company values and ensures the vision, mission and values are adhered to by all employees.

· Recommends and implements strategic alliances with other organizations to benefit our customers.

REQUIRED SKILLS/ABILITIES

· Knowledge of workforce development, economic development, and project management with the ability to manage multi-programmatic, multi-locational public system.

· Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.

· Knowledge with applicable federal, state, and local laws and regulations. 

· Knowledge of national and local demographics; economic, labor and employment trends; and understanding of community and workforce development and education and how they all interrelate.

· Knowledge of word processing, spreadsheet, technology, and computer skills.

· Exceptional customer service, interpersonal skills, and leadership skills.

· Excellent problem-solving and critical thinking skills, strategic planning and organizational skill, and detail oriented. 

· Excellent verbal and written communication skills. 

· Ability to prioritize and concurrently manage multiple tasks. 

· Ability to engage and empower employees while delegating authority. 

· Ability to work with multiple and diverse stakeholder groups.

EDUCATION AND EXPERIENCE

· Bachelor’s degree required.

· Graduate degree from an accredited university or college strongly preferred.

· Ten (10) years of relevant experience in workforce development or similar role required.

· Seven (7) years of supervisory experience required.

· Relevant work experience may be considered in lieu of required education.

· Valid driver’s license and proof of insurance with good driving record.

· Bilingual in English and Spanish preferred.

PHYSICAL DEMANDS

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending,

and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions

are primarily in an office environment. Occasional driving and travel required. Flexible hours may be

required. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

COMPANY OVERVIEW:

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Southern Nevada. C2 GPS’ guiding principle is that to successfully navigate workforce development solutions; our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work. 

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

Equal Opportunity Employer: minority/female/disability/veteran