SALES OPERATIONS COORDINATOR

Job Summary:

BankCard Services is looking to bring on a Sales Operations Coordinator to support our direct and indirect sales teams and increase operational efficiency. The duties will include sales support to achieve monthly sales including short/long term forecast management, collecting sales data and preparing daily, weekly, monthly sales reports, market analysis, and implementing processes to optimize the operations of our sales force. Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.

Job Responsibilities:

• Sales support
• Provide documentation and arrangements for new Business Partner relationships
• Distribute marketing, sales, and support documentation to sales channels
• Coordinate new merchant applications and requested supporting documentation submitted by Business Partners
• Assist sales teams with merchant support issues
• Track all incoming actions and inquiries to ensure timely and effective resolution
• Provide basic product and service information required for the greatest immediate and overall outcome
• Identify, research, and resolve problems, logging results and sharing knowledge
• Own issues, triaging them while working with subject matter experts to implement best practice solutions
• Recommend improvements to enhance our processes and the sales force experience
• Attend meetings with existing and potential Business Partners to foster a positive relationship
• Assist in marketing, sales, and product projects as available and required
• Monitoring and tracking the progress of new merchant applications.
• Analyze merchant statements to assess potential savings opportunities and report findings back to Business Partner
• Develop a manual with detailed examples to train sales teams.
• Provide training
• Ensure accurate and timely execution of the data/material received and ability to ask question where appropriate.
• Responsible for maintaining Sales Management Solutions Portal and updating latest news and policy changes.
• Data entry
• Ordering office supply and toner for the team
• Create, modify and format documents
• Word documents, Excel charts, styles, macros and graphic elements such as pictures and org charts.
• Type correspondence, spreadsheets and reports as directed
• Other duties as assigned

Skills/Qualifications:

• Bilingual: Fluent in Korean & English
• College Degree from a 4 year institution
• Prior experience in the payments industry is beneficial
• Experience in a support environment, preferably a help desk/contact center
• Computer savvy, with experience using web applications and MS Office applications
• A “can-do" attitude and openness to evolving as the company grows
• A strong work ethic and a mature attitude
• Technical knowledge or background is beneficial
• User level experience with MS Office – focused on Word, Excel, Outlook and Power Point. Excellent communication, both verbal and written skills, including professional written/email correspondence skills. Project management skills
• Highly detail-oriented and well-organized individual, able to establish priorities, meet deadlines and handle multiple tasks and demands

BankCard Service is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office: 1 year (Required)

Language:

• Emglish (Required)
• Korean (Required)

Ability to Commute:

• Torrance, CA 90501 (Required)

Work Location: In person