Come join our winning team! Midwest Filtration was just awarded Top Workplaces in 2024 by the Cincinnati Enquirer, based on employee feedback! We are on the hunt for an experienced Client Services Specialist to join our growing company. The idea candidate would be a strong customer service professional with a can-do attitude! This individual would service our Top Accounts and would be our customer's point of contact for fulfilling orders. relationship building, account planning, problem solving, prioritizing outstanding issues, and ensuring customer satisfaction.

Responsibility:

• Perform as the Top Customers’ point-of-contact for all order-related communication from the time that a purchase order is received through customer receipt of finished product.
• Enter customer orders and confirm those orders with each individual customer.
• Establish and maintain positive working relationships with external customers and field sales representatives.
• Coordinates activities between internal functions, including Sales, Finance,
• Operations and Quality, to ensure customer interests are continually represented and balanced with company requirements.
• Collaborate with Top Customers to gain visibility to their order volumes, through pro-active engagement such as forecasting discussions on a regular basis.
• Identify and help implement measures to improve and continue improving customer satisfaction at the highest level for our Top Accounts.
• Develop and maintain a knowledge base of the evolving products and services.
• Collaborate with Shipping / Logistics Coordinator to ensure orders are shipped when and where requested.
• Provide customer order status internally and externally.
• Creating job orders in Epicor involves some mathematical calculations, particularly when converting between different units of measure. It’s essential to ensure accuracy during this process

Job Requirement:

• Excellent work ethic, including good attendance, and attention to detail.
• Continually looking for ways to improve personal performance and company procedures.
• Strong communications with customer and team
• Maintains the ability to interact with the team, remaining flexible, proactive, resourceful, and efficient.
• Ability to focus and pay attention to details to handle high mix product portfolio and customer groups.
• Strong ERP Skills
• Associate degree or Minimum of 7 years Customer Service

About Midwest Filtration:

Midwest Filtration is a leading filtration solution provider who specializes in customized and engineered nonwoven media for the toughest challenges in both air and liquid filtration. For over 38 years, Midwest Filtration has been serving filtration customers with the widest selection of the nonwoven materials and best-in-class converting services. Operating out of a 180,000 square foot state-of-the-art facility, Midwest Filtration has a proven & experienced team, a wide range of capabilities, and one of the broadest ranges of media selection, including the latest new technologies and new materials.

Midwest Filtration carries over 20 million yards of raw material inventory with 500 different types of products. We are partnered with dozens of raw material suppliers globally to bring the best media solution to OEM’s filtration needs. Our team draws on over one hundred years of technical and manufacturing expertise to provide the most cost-effective filtration and media solutions available. We thrive to provide a rapid response and the best customer experience.

Midwest Filtration, LLC. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, marital status, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, and those laws, directives, and regulations of Federal, State and Local governing bodies or agencies.

Job Type-Full-time-Onsite

Standard Company Benefits

• Medical
• Dental
• Vision
• Supplemental Life Insurance
• 401K Match (50% of the first 6% of an employee’s payroll contribution)

Company Paid Benefits (at no cost to the employee)

• $25,000 Employee Life Insurance
• Short Term Disability
• Long Term Disability
• Employee Assistance Program

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Commute:

• West Chester, OH (Required)

Work Location: In person