Position Overview:

The Logistics Coordinator will be responsible for brokering truckloads and containers to outsourced carrier partners, negotiating rates, dispatching drivers, and maintaining strong relationships to ensure the timely and cost-effective transportation of goods. Duties also include tracking trailers, ensuring timely receipt of carrier paperwork & invoices, scheduling appointments, updating customer portals, and customer service responsibilities.

Key Responsibilities:

Load Brokerage: Source, negotiate, and secure trucking capacity to fulfill customer shipping requirements, ensuring the timely and cost-effective transportation of freight.

Carrier Relationship Management: Develop and maintain strong relationships with carriers, including negotiating rates, resolving issues, and ensuring compliance with service agreements.

Customer Communication: Serve as the primary point of contact for customers, providing updates on shipment status, addressing inquiries, and resolving any issues that arise during transportation.

Route Optimization: Analyze shipping requirements and available carrier capacity to optimize routing and maximize efficiency, minimizing transit times and transportation costs.

Documentation and Compliance: Ensure all necessary documentation, including contracts, bills of lading, and shipping instructions, are accurately completed and processed in compliance with regulatory requirements.

Problem Resolution: Proactively identify and resolve any issues or challenges that may arise during transportation, such as delays, damages, or routing changes, to minimize disruptions and ensure customer satisfaction.

Data Analysis: Utilize transportation management systems and data analytics tools to track and analyze key performance metrics, identify trends, and make data-driven decisions to improve operational efficiency.

Continuous Improvement: Collaborate with cross-functional teams to identify opportunities for process improvements, streamline workflows, and enhance service quality to drive customer satisfaction and business growth.