Customer Service is Job #1

• Ensure customer satisfaction and maintain a working environment focused on customer satisfaction.

• Identify and promptly resolve customer concerns and complaints.

Essential Duties and Responsibilities:

• Perform upper and lower standardized work for all services offered in the Oil Center.
• Maintain facility (i.e., empty trash, restock inventory, clean floors, etc.).
• Follow safety rules and procedures in accordance with OSHA and Car Spa policies and procedures.
• Perform opening and closing checks in accordance with Car Spa policy.
• Assist in training newly hired Oil Specialists.
• Ensure customer satisfaction.
• Answer questions that customers may have about the services offered by Car Spa.
• During slow periods in the oil center, may be required to assist in the car wash.

Working Conditions:

• All work is done in service bay environment in all types of weather.
• Safety is a prime concern due to the constant traffic movement and potentially hazardous environment. You must be alert, move safely around moving vehicles, and use caution when performing Oil center services.
• You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch.
• Must follow company policy for wearing protective gear (i.e., safety goggles, bump cap, burn gloves, ear protection, etc.)

Qualifications:

Required

• Valid drivers license for the state of residence.
• Pre-Employment and Annual MVR meet Car Spa published standards for drivers

Preferred

• Quick Oil experience
• Customer service experience
• State inspection license, preferred, except in Florida and Virginia locations

Next Possible Position(s):

Work Context

• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
• Exposed to Contaminants
• In an Enclosed Vehicle or Equipment
• Sounds, Noise Levels Are Distracting or Uncomfortable
• Spend Time Standing continually or almost continually
• Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, or Hearing Protection
• Exposed to Hazardous Equipment
• Indoors, Not Environmentally Controlled
• Spend Time Kneeling, Crouching, Stooping, or Crawling Less than half the time.