A Brief Overview

The Centralized Leasing Specialist's primary responsibility is to assist in centralized leasing operations for the Hunt Military Communities portfolio under the guidance of the Revenue Manager in collaboration with the Directors of Operations. Their primary responsibilities include focusing on inbound traffic, promptly responding to and converting incoming leads from marketing sources and coordinating all leasing functions from prospective residents with the property management team for the sites they are assigned to. This role involves engaging with prospective residents, providing exceptional service, and optimizing lead conversion rates through effective communication and data analysis.

Collaborating with our site leasing teams, this role will contribute insights to enhance our online presence and drive business growth. This position requires strong communication skills, a customer-centric approach, and a proactive attitude toward achieving lead conversion targets in a dynamic environment.

What you will do

• Maintains responsibility for all activities related to the centralized leasing of homes, including generating and handling traffic, assisting prospective residents with their application process, qualifying prospects, and offering homes.
• Creates a positive community environment by maintaining professional, courteous, and continuous open communication with associates and prospective residents. Works to quickly resolve resident issues provide leasing support, prepares correspondence to residents as necessary, and maintains accurate records.
• Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, resident, service request, etc.
• Works with prospective residents, determines needs and preferences, conducts virtual property tours, and markets property amenities to close sales and maintain occupancy
• Assists prospects with completing their application process. Completes all lease applications, assists with application verification, and notifies prospective residents of decisions. Provides proper written communication with residents as needed.
• Performs all leasing functions in software systems and completes documentation for all prospective residents
• Monitors call center call queues to ensure leasing calls are answered and responded to in a timely manner.
• Supports and ensures timely input, proper use, and full-utilization of property management software systems including entering all phone calls, leads, and leasing requests into the CRM.
• Coordinates home offer, move in dates, ad prospective resident requests with the site team for all new residents.
• Develops thorough knowledge on property concepts by researching and analyzing current market rates; studying economic, traffic, and population history, trends, and forecasts; investigating and analyzing competitive properties.
• Develops thorough knowledge of each property’s product, as well as the rental community, and surrounding market.
• Performs routine market analysis reports.
• Prepares daily and weekly reports, move-out inventory, market surveys, etc. as needed
• Maintains regular daily office hours, ensuring adequate coverage. Agrees to flexible or extended office hours based on the business need.
• Conducts all business in accordance with Company policies/procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, and all other laws pertaining to housing.
• Performs administrative functions including but not limited to answering and screening telephone calls; typing and proofreading materials; generating reports, preparing routine correspondence; scheduling appointments; maintaining electronic documentation, files, and records
• Keeps current on communication received from management on company policies and regulatory compliance, and performs duties based on those requirements.

Qualifications

• High school diploma or GED
• Associate’s degree – preferred
• Experience working with computers and typical office software such as email, Word, Excel, and internet browsers
• Previous leasing experience – preferred
• Previous experience in sales – preferred
• Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
• Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
• Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
• A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
• Strong customer service skills.
• Ability to resolve problems independently and responsibility.
• Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.
• Valid driver’s license

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position).EEO/ADA
The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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