Essential Duties & Responsibilities:

• Assist with dispatching service calls to appropriate field technicians and supervisors.
• Building and maintaining positive relationships with internal and external stakeholders
• Receive incoming phone calls for general inquiries, price quotes, material orders and invoicing.
• Retrieve data from the database or electronic files as requested
• Maintains manual and/or automated logs of service.
• Coordinates and monitors the status of customer complaints resolutions.
• Other duties as assigned

People who thrive in busy multi-tasking environments will be successful in this role.

Qualifications & Education

• High school diploma or GED
• Customer service experience required
• 1-2 yrs. Experience with ERP systems in a manufacturing environment
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to analyze customer needs and provide appropriate solutions

• Proficient in using customer service software and systems
• Ability to multitask and prioritize tasks effectively
• Positive attitude and ability to work well in a team environment
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude
• Must have excellent computer proficiency (MS Office – Word, Excel and Outlook).