Description

Founded in 1984, Cantoni is recognized as one of the nation’s leaders in modern furnishings and interior design with ten locations across the U.S. and successful e-commerce website. We are a dynamic, fast-paced company with an exciting growth strategy and as a result, always on the hunt for great talent. We love finding smart, creative individuals with a passion for modern design and a deep commitment to excellence and customer service. We value diversity, imagination, collaboration, and giving people the opportunity to explore, grow and thrive in our business.

Cantoni a offers competitive total rewards package including a comprehensive benefits package that offers health, dental, vision and life insurance, 401(k), employee discounts on merchandise and vacation/sick time. Cantoni is an equal opportunity employer and a drug free workplace. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, and genetic information, status as a military veteran or any other characteristic protected by applicable law.

The General Manager will oversee our Cantoni Trade showroom, leading our team of seasoned team of designers to drive metrics. The General Manager will also ensure that our customer base is provided a best in class service experience from the purchase to delivery.

Objectives:

• Achieve a profitability level in accordance with Cantoni budgeted goals.
• Produce a level of excellence that results in sales volume in excess of established goals.
• Create, develop and motivate a team that works towards a goal of total customer satisfaction.

Responsibilities

• Directly supervises employees in all areas of the retail store, including sales, and support with closing the sales orders.
• Monitors and reports individual sales performance relative to goals and measures.
• Lead all sales activities and initiatives and addresses problems or issues in store under-performance.
• Execute managerial responsibilities in accordance with the organization's policies and applicable laws.
• Supervise showroom appearance standards from general cleanliness\tidiness to complete and accurate price tagging.
• Act as liaison between administration, delivery, corporate, call center and customer service departments in resolving day to day occurrences.
• Manage and review ongoing service issues and work with service personnel to address and be proactive.
• Help develop strategies for dealing with difficult clients and/or situations.
• Listens to customer complaints, examines returned merchandise, and resolve problems to restore and promote good public relations.
• Staffing responsibilities include recruiting and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ongoing training of personnel to maximize their skills in order to obtain solid results and continued customer satisfaction.
• Participates in committees, and special projects as requested.
• Coordinates needs with corporate and senior management staff.
• Performs other duties as assigned.

Requirements

Required:

• MUST HAVE a minimum of 5 years retail management experience in home furnishings
• Proven leadership and motivational skills
• Bachelor’s degree from an accredited university
• Working knowledge of Microsoft Office Suites
• Strong and proven interpersonal communication skills with all levels of management and staff
• Strategic written and verbal communication skills
• Strong organizational and time management abilities
• Excellent customer service acumen

Preferred:

• POS knowledge a plus
• Experience with administration.
• Experience managing budgets.