Your impact on our mission

As a Success Manager, you will be the driving force in helping our providers maximize their experience on Zocdoc. In this role, you will work directly with clients and internal teams with a focus on increasing provider value throughout their time on Zocdoc. You will be an influencer, making navigating complex practice operations as effortless as possible for our providers while also ensuring practices are well setup and maximizing their potential for success on Zocdoc. People who thrive in this role are highly adaptable and outcome focused individuals who have the ability to communicate with a balanced sense of confidence, assertiveness, and likability to build rapport and persuade customers to maximize their Zocdoc potential. From there, you are an experienced and driven individual who will continuously strive to improve efficiencies, hit or exceed key performance goals, and become a subject matter expert as you continue to learn and master the role.

You’ll enjoy this role if you are…

• Passionate about ensuring long-term satisfaction by understanding a client’s goals and driving feature adoption, utilization and retention
• Personally driven by identifying and building relationships with key stakeholders and decision makers
• Able to have challenging conversations in order to effectively advise and influence others
• Motivated by learning and can quickly grasp and apply new ideas & solutions
• Someone who actively seeks out feedback from sales leadership to adapt and implement improved sales strategies and processes
• Data-driven and consultative in your decision making

Your day to day is...

• Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy in.
• Influencing providers to deepen their partnership with Zocdoc, including driving existing patients bookings and new feature adoption.
• Being an expert on products in Zocdoc and making tailored recommendations to practices to improve setup on your accounts.
• Using effective time management and account prioritization for consistent client outreach throughout your accounts.
• Optimizing customer accounts by improving engagement, adoption, and overall realized value.
• Proactively identifying and resolving issues that could affect customer satisfaction and buy-in
• Working closely with local sales and other teams across the business to optimize your accounts.

You’ll be successful in this role if you have…

• Bachelor’s degree or equivalent
• 1-2 years professional experience in a sales, onboarding, customer success or account management role
• Stellar communication and interpersonal skills
• Strong attention to detail, highly organized, and a quick, curious learner
• A high level of problem-solving and issue resolution skills
• Familiarity with Salesforce or other CRM workflow tools
• Ability to think on your feet and thrive in a dynamic, start-up environment

Benefits:

• Competitive PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Parental leave
• Sabbatical leave (for employees with 5 years of service)
• Cell Phone reimbursement