To provide front desk services to guests including rooms merchandizing, reservations and room assignments. The Night Auditor shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Hotel's Culture.

ESSENTIAL JOB FUNCTIONS:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain positive guest relations at all times.
• Resolve guest complaints to ensure satisfaction.
• Balance and audit for accuracy all room and tax charges, cashier's reports, and guest accounts.
• Complete and transmit daily management and accounting reports and supporting documents.
• Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
• Communicate with other departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform guest service functions as required; may assist in booking room reservations, answering calls.
• Conveys company information, decisions, or problems to appropriate parties on a timely basis.
• Act as Manager on Duty.
• Assist guests with reports of lost and stolen articles, following hotel policy.
• Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
• Perform other duties as assigned by supervisor.

*

EXPERIENCE & EDUCATION:*

• High school diploma or equivalent, some college preferred.
• Previous front office experience preferred.
• Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
• Two years customer service experience.

JOB REQUIREMENTS:

• Must be a United States citizen or possess a valid work permit.
• Must have excellent phone etiquette.
• Must be able to read, write and speak English.
• Must have basic computer skills.
• Must have working knowledge of Microsoft Office programs.
• Must be able to work well under pressure.
• Must be able to accurately follow instructions, both verbally and written.
• Must be highly detailed orientated.
• Must be able to work in a fast-paced environment.
• Must possesses excellent communication skills.
• Must be professional in appearance and demeanor.
• Must always ensure a teamwork environment.
• Ability to work a flexible schedule that may include graveyard, evenings, weekends and holidays.
• Must have the ability to deal effectively and interact well with the guests and associates.
• Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to assist with the design and preparation of statistical reports and presentations.
• Must have a passion for creating an exceptional experience for all guests.

WORKING CONDITIONS:

• Must be able to stand for long periods of time throughout the shift, with intermittent periods of walking.
• Must be able to occasionally lift, carry, push & pull up to 25 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing and overhead reaching occasionally.
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.'
'
Work Remotely

• No

Work Remotely

• No

Job Type: Full-time

Pay: $20.50 - $22.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Holidays
• Night shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person