Pawmetto Lifeline is a private not for profit organization. We are an animal advocacy organization offering educational and medical programs for pets with a focus on pet retention. Our goal is to ensure pets are never homeless by supporting pet owners in need of our services with the hopes that their pet never enters a shelter. Rescue work is 24/7. The work environment can be very stressful as we are dealing with people and animals in crisis.

These are the perfect qualifications for any position at Pawmetto Lifeline: strong work ethic, belief in our mission, animal rescue work and improving community outcomes are your passion and that you thrive in a stressful, unpredictable environment. If you meet these qualifications, please review the following openings at Pawmetto Lifeline.

Pawmetto Lifeline is a non-profit rescue organization that strives toward the goal of a no-kill community and state through adoption, pet retention, rescue partnerships, and medical services. The employees are the passion within the organization and work diligently to help every animal in the community and believe that no pet should die simply because they are homeless.

We seek team members that have a passion for animals and want to continue to help every animal reach tomorrow. Excellent employment opportunities are available for individuals who are hardworking, energetic, customer- focused and enjoy a fast-paced and rewarding work environment.

Pawmetto Lifeline offers a benefits package to full time employees:

• Medical (Health & Dental)
• Vision
• Life Insurance
• Retirement Plan
• Paid Leave & Sick Time
• Discounted rates for their pet’s vaccines, veterinarian care and medications
• Employee Assistance Program

JOB DESCRIPTION

Guest Relations Specialist:

This is a highly interactive position for both one on one communications in the facility, on the phone and through e-mail. A high standard customer service approach is required, and educating the public about our guidelines, processes and requirements is essential.

• Provide exceptional customer service to all clients as the first point of contact at the front desk.
• Greet and work with numerous walk-in clients each day.
• Answer various questions from clients regarding their pet’s needs in person, via phone and email.
• Direct clients to the appropriate department/manager.
• Ability to multi-task and problem solve.
• Answer numerous emails per day.
• Make a high volume of phone calls.
• Ability to remain calm and focused during stressful times.
• Scanning of materials for record keeping
• Retrieve information as requested from medical records, email, and other related documents.
• Must be comfortable with working with animals in your office space on occasion.
• Must always maintain a professional image and positive attitude.
• Familiarity with animals, knowledge of animal behavior or experience volunteering or working with a rescue group, humane society, foster care involvement or other animal welfare agency are a plus.

· Must be reliable with minimal unscheduled absences. As an essential position, one must be willing and able to report to work to ensure operation of essential functions, regardless of weather or other emergent conditions.

• Performs other related duties as assigned.

Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Proficient in Microsoft Office Suite.
- Ability to work independently.

Work Schedule:

• 8-hour shift
• No nights

Monday, Tuesday, Thursday, Friday, Saturday from 7:30am-4:30pm

Job Type: Full-time

Salary: From $32,000 per year

Ability to commute/relocate:

• Columbia, SC 29212: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: 1275 Bower Parkway, Columbia, SC 29212

Job Type: Full-time

Pay: From $32,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Animal welfare: 1 year (Preferred)
• Microsoft Office: 1 year (Required)

Ability to Commute:

• Columbia, SC 29212 (Required)

Ability to Relocate:

• Columbia, SC 29212: Relocate before starting work (Required)

Work Location: In person