Experience

One year to three years of similar or related experience. Must have thorough understanding of the Credit Union's membership, share, and loan policies and procedures. 

Education

A high school education or GED. 

Interpersonal Skills

Must have good member service skills, and good oral and written communication skills. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. 

Other Skills

Must have the ability to interpret and explain debt protection products, account transactions, fees, dividends, and loan interest.
 Must have the ability to listen, analyze facts and use sound judgement to resolve problems.
 Proficient with general office equipment, PC and ancillary software.