Homans Associates is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies and accessories. We have locations throughout New England, New York and New Jersey.

We are looking for energetic Counter Sales/Warehouse Associate to join our winning team. In this position you will be working in both a warehouse setting and a retail counter environment. As the Counter Sales/Warehouse Associate you will be responsible for providing stellar customer service, retail sales, shipping, receiving, order processing, and inventory management.

Counter Sales Associate Duties:

• Sells heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies.
• Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise.
• Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom.
• Reads catalog, or computer for replacement part stock number and price. Advises customer on substitution or modification of part when replacement is not available.
• Uses computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location. Prepares sales order or quote order.
• Receives payment or obtains credit authorization. Examines defective articles returned by customers to determine if refund or replacement should be made.
• Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assists in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Other duties as assigned.

Warehouse Associate Duties:

• Shipping and receiving.
• Inventory control.
• Work closely with associates and managers.
• Pulling and staging orders
• Other duties as assigned

Qualifications of a Counter Sales/Warehouse Associate:

• Excellent customer service skills.
• Warehouse operational experience.
• HVAC experience is preferred, but not required.
• Strong attention to detail and accuracy.
• Practical knowledge of warehouse, data processing, paper flow and operations procedures.
• Must have the ability to negotiate transactions on an intra- and inter-company level. Must possess the ability to mediate situations among employees and customers as they arise.
• PC skills and inventory and shipping/receiving systems experience required.
• Must be able to lift 50 pounds.
• Must be team oriented.
• Forklift certified.