We're looking for a Commercial Service Manager to join our growing team at frēijē. This position provides service support on all fronts including, customer service, internal coordination, recruiting, and proactive process improvement practices. 

Responsibilities: 

• Provide customer service support including internal coordination and recruiting 
• Proactive in searching for areas of process improvement 
• Communication both verbal and written with all levels including customers 
• Commercial service operations support 
• Work in progress review 
• Financial and budget control and review 
• Project management support 
• Liaison with office personnel in all aspects of service 
• Technician and office support development support 
• Ambassador of the frēijē culture 
• Staying up-to-date on training 

Required qualifications: 

• High school diploma or General Education Degree (GED) required 
• Associate degree or equivalent experience preferred 
• 3 to 7 years relevant commercial experience required 
• 7 to 10 years of relevant commercial experience preferred 
• Microsoft office suite experience required 
• Service management system experience 
• Leadership management and recruiting experience preferred 
• Ability to carry and climb ladders 
• Lift up to 50 pounds 
• Skilled to efficiently perform on jobsites (i.e. deal with noise, site hazards, rooftops, etc.) 
• Carry a valid driver license and have dependable transportation required 
• Basic field knowledge as it relates to the equipment that is serviced 
• HVAC/R knowledge preferred 
• Proactive job planning, labor supervision and scheduling experience preferred 
• Leadership skills 

Core Values 

Gluey: You are a person that others want to work with 

• Others want to be around you and work with you 
• Potential candidates want to come here because of you 
• Journeymen / apprentices want to be on your job, techs want to be on your team, customers request you by name 
• You work with integrity and are open to sharing your knowledge with others 

Lead From Your Seat: You think like an owner 

• You are a servant leader 
• You accept responsibility in lieu of assigning blame 
• You are enough about the company to provide your ideas, even when they are not directly your responsibility 
• You are a team player and never say "that's not my job"

Uber Customer Centric: You drive a "wow" experience 

• A customer-centric company is more than a company that offers good service; it is a company that creates a culture around the respectful treatment of others 
• You treat everyone you interact with in a way that provides a positive experience 
• You have a "whatever it takes" attitude toward the internal and external customer 
• You put the customer at the center of your focus 

Endeavor to be Great: You strive to be the best version of yourself 

• You endeavor to be a great person, not just great at your career 
• You grow and develop every day 
• You work to become an expert 
• You continually improve the way you treat people and the quality of your work 

frēijē provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.