Position: Facilities Manager 

Location: Bay Club Resort, Ocean City MD

Work Schedule: Full-time/flexible schedule/Exempt

At Lemonjuice Solutions, team members and relationships are our priority. Lemonjuice encourages open communications, team-member involvement and personal growth. Re-imagine your career potential and learn more about us at Lemonjuice Solutions | Resorts Reimagined, a Fresh Perspective. Benefits include employer paid Medical, Dental, Vision, STD and we have a range of other voluntary benefits.

Position Summary

Installs, maintains, performs preventative maintenance on, and recommends replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut -off valves. Orders, marks, and stocks parts and supplies as needed. Maintains inventory and purchase orders log. Inspects tools, equipment, or machines. Enters and locates work-related information using computers. Operates power lift. Reports accidents, injuries, and unsafe work conditions utilizing incident reporting document to general manager & HR; and complete safety training and certifications.

Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcomes and acknowledges all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speaks with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develops and maintains positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other Team members. Complies with quality assurance expectations and standards. Stands, sits, or walks for an extended period or for an entire work shift. Performs other reasonable job duties as requested by Supervisors. Assists management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching Team members.

Key Duties/Safety Accountabilities

• Complies with quality assurance expectations and standards.
• Standardize processes, reporting, product specifications, and training among all properties.
• Supporting resort managers in preparing and updating Reserve Studies and maintenance inventory systems.
• Preparing semi-monthly reports to the Lemonjuice Senior Management Team on facilities management projects, issues, and standards.
• Identifies and recommends new ideas, technologies, or processes to increase efficiency, productivity, quality, safety, and/or cost-savings.
• Monitors the performance of others to ensure adherence to quality expectations and standards.
• Reports work related accidents, or other injuries immediately upon occurrence by completing an incident report and alerting HR and executive leadership
• Follows policies and procedures for the safe operation and storage of tools, equipment, and machines
• Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follows property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Maintains daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions and maintenance work.
• Reports any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
• Maintains proper maintenance inventory and requisition parts and supplies as needed.
• Identifies, locates, and operates all shut-off valves for equipment.
• Calibrates all controls, gauges, meters, and other equipment as required.
• Assists in training mechanical level and other departmental hires on equipment, policies, and procedures.
• Uses the Lockout/Tagout system before performing any maintenance work.
• Ensures that all flammable materials are stored in OSHA (Occupational Safety and Health Administration) and EPA (Environmental Protection Agency) approved containment devices.
• Recommends replacement of defective/outdated appliances, electronics, and equipment.
• Performs preventative maintenance on tools and equipment, including cleaning and lubrication.
• Coordinate with the Lemonjuice HR team in ensuring Safety Protocols are implemented and followed at all sites including:
• Holding regular Safety Committee meetings, no less frequently than monthly
• Facilitating safety training for resort maintenance, housekeeping and administrative teams
• Being familiar with safety equipment & protocols and ensuring both are properly supported ate each company location
• Performs resort inspections for safety compliance, and clean and positive workspaces for maintenance and housekeeping teams.
• Travel required up to 20% of the time.
• Proactively oversee and evaluate project activities, build contingency plans, and timely execute corrective action to mitigate risks
• Communicate project status to senior management and other stakeholders
• Monitor the process for potential opportunities and issues and escalate as needed to ensure the best outcomes.
• Must be familiar with MD State Laws.

SUPERVISORY & PROJECT MANAGEMENT RESPONSIBILITIES

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Safeguards employee and guest privacy. Ensures that staff follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; completes safety training and certifications. Ensures uniform and personal appearance are clean and professional; maintains confidentiality of proprietary information; protect company assets.
• Directly supervises a staff of 2 employees in the Facilities Department. Carries out supervisory responsibilities in accordance with the resort’s policies and applicable laws.
• Interviews, hires, and trains employees; plans, assigns, directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.
• Perform or oversee the duties of Project Manager for construction, repair, and remodeling projects, including
• Manage the vendor selection and contracting processes
• Ensure proper specifications are draws for each Project Draft and implement a Project Plan including scope of work and timeline
• Supervise, or cause to be supervised the vendors or teams delivering the work.
• Ensure compliance with local permitting and signage ordinances.
• Provide weekly project updates to HOA Boards and Lemonjuice management.

Expected Conduct

• Utilizes professional language at all times
• Consistently models professional behavior
• Remains calm during stressful and hectic periods
• Self manages time and appropriate commitment to meeting goals
• Plans accordingly for job duties to be fulfilled when absent or taking leave
• Always presents a positive attitude with respect to the Company and co-workers
• Always represents the Company, especially when in the presence of team, vendors, and guests
• Stays compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
• Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments

Qualities & Characteristics

• Strong customer service orientation and skills
• Highly organized
• Excellent time management and multi-tasking skills
• Exceptional teamwork & supervisory skills
• Ability to work flexible hours including weekends and evenings as required
• Clear, concise communications skills (verbal and written)

Preferred Qualifications

• Associate degree or related experience and/or training; or equivalent combination of education and experience.

• Three Years of Work-Related Experience and a Minimum of One year of supervisory experience

• Technical Trade or Vocational School Degree

• OSHA Certifications, Technical Certifications, CPO Certified