Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a dynamic role that requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities:
- Provide outstanding customer service by responding to inquiries via phone, email, or chat in a timely and professional manner
- Assist customers with product information, order status, and issue resolution
- Process orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks to update customer information and maintain accurate records
- Analyze customer feedback and provide suggestions for process improvements
- Upsell products or services to increase sales revenue
- Follow up with customers to ensure satisfaction and resolve any outstanding issues

Experience:
- Previous customer service experience is required
- Previous veterinary experience is preferred, but not required
- Excellent verbal and written communication skills
- Strong data entry skills with high accuracy and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Knowledge of phone etiquette and professional communication skills
- Basic sales skills or willingness to learn sales techniques

Location: [LOCATION]
Job Type: Full-time

Note: Please do not include any personal contact information in the job description.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Bethlehem, PA 18020: Relocate before starting work (Required)

Work Location: In person