General Summary:

The Project Manager is responsible for overseeing the successful completion and delivery of all assigned projects within their specified timelines, budgets, and scope. This role works in partnership with cross-functional teams to identify potential problems and provide effective solutions in reaction to the application of concepts, techniques, knowledge, or processes developed to support the assigned projects

Essential Duties and Responsibilities:

• Provides support to cross-functional teams, with a high attention to detail
  • Researches, analyzes, and documents findings
  • May coach, review, and/or delegate work to other team members
  • Collects and manages requirements from all stakeholders for mid- to long-term projects
  • Creates and maintains detailed business project plans and status reports
  • Ensures task lists and timelines for projects exist and are updated and reviewed
  • Obtains updates from all project participants and covers the plans during calls with a special focus on 
  upcoming milestones, missed dates, and project risks
  • Organizes project meetings and ensures appropriate documents are prepared and updated for these 
  meetings
  • Serves as a main point of contact for various business units to ensure teams remain in synergy
  • Manages project management of service offerings/launches/changes throughout implementation
  • Identifies and presents innovative and creative service solutions
  • Identifies business and operational requirements based upon the objectives of each service
  • Coordinates and builds strong working relationships with cross-functional teams
  • Motivates people involved in the project to complete tasks on time
  • Identifies gaps, pain points, and opportunities for change
  • Makes recommendations based on facts and validation at a qualitative and quantitative level using 
  multiple sources
  • Monitors internal processes for efficiency and validity during pre- and post-project execution

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision
  • Recognized subject matter expert of applicable work area
  • Ability to situationally adapt and understand new technology/processes as per business requirement
  • Excellent communication and time management skills 
  • Ability to exercise tact and good interpersonal skills
  • Advanced project management and group facilitation skills
  • Excellent analytical and problem-solving skills
  • Proven ability to be pro-active, with a sense of urgency
  • Ability to read, understand, and communicate technical documentation
  • Ability work in a fast-paced environment that is continuously changing

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
  • 5 years of relevant experience
  • Experience successfully managing several projects from start to finish
  • Preferred: Experience in strategic planning and implementation
  • Preferred: PMP Certification

Working Conditions:

• Onsite/Hybrid in Tampa, FL or Cranberry, PA
  • 0-10% travel may be required