ABOUT RELIABLE PARTS

We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and 8 distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry.

We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefits and supportive management that make our growing business an industry leader.

About the Position: The intent of Inside Sales is to use professionals to establish and strengthen relationships with prospects, leads and existing customers to maintain and grow sales with the use of technology, but the core principles of personal relationships are still the same.

Task and Duties:

• Conducts inside sales activities, including prospecting (cold calls) and developing opportunities, closing sales, taking orders, understanding and interpreting technical requirements, providing technical information, and developing accounts.
• Nurture existing customer relationships to increase market share
• Maintain cooperative relationships with all necessary departments to ensure sales are generated and processed efficiently to achieve customer satisfaction as well as monthly sales goals
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests.
• Serve as liaison between customers and branches to effectively solve problems and increase sales
• Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs.
• Sell in both 1:1 and 1: many situations
• Identify challenges that clients and prospects are facing and make action plans to address them
• Communicate with decision makers (typically Director level )
• Help create and improve email templates, excel reports and sequences
• Updates and maintain the sales CRM database
• Provide a high degree of major account management and control
• In-depth knowledge of a company's products and/or services
• Make a minimum of 30 productive calls (does not include follow ups) each day
• Each Monday, support Call Center by answering inbound customer service phone calls, taking orders, answering questions, and resolving customer issues.
• Promote culture focused on world-class customer service, building customer trust, and taking ownership of all customer issues
• Assists sales management in conveying customer needs to district managers and technical support staff
• Updates job knowledge by studying new product descriptions and participating in educational opportunities and training
• Utilize apartment management software for processing of invoices and bid opportunities.
• Review of vendor agreements as well as other apartment management contracts
• Provide daily reports for select customers
• Other duties as assigned by management

Education and Experience:

• Minimum high school diploma or GED
• 5 years of customer service experience meeting sales goals or 2 years in an outbound call center or a related sales position preferred
• Effective customer relation skills
• Excellent listener and demonstrates emotional intelligence with customer and peers
• Team oriented, yet able to work well independently
• Driven, results oriented and energetic person with strong work ethic
• Strong negotiation, organizational, closing and prospecting skills
• Deadline focused
• Professional appearance and demeanor
• History of success
• Strong computer skills including data entry, proficient in Microsoft Office suite and CRM software such as ZOHO
• Motivation for sales
• Entrepreneurial drive-you thrive being part of a small team, rapidly iterating on your approach to unlocking opportunities, under minimum supervision
• Competitive nature and a will to succeed in a target-driven environment
• Domain-specific knowledge
• Excellent written and verbal communication skills
• Bilingual a plus
• Ability to pass drug test

Benefits:

This sales position earns a competitive wage. We provide great benefits, including medical, dental, vision, 401K, holidays, paid time off (PTO), employee discounts, life insurance, and disability. If this sounds like the right opportunity for you, apply today!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have regular, consistent, and predictable attendance.
• Ability to utilize office equipment/computers
• Remain in stationary position, often standing or sitting for prolonged periods
• Communicate with others to exchange information
• Desire to work collaboratively in a team environment
• Regularly use hands and fingers to handle, control or feel objects tools or controls
• Regularly repeat the same movements when entering data
• Regularly speak clearly so listeners can understand
• Regularly understand the speech of another person
• Frequently focus on one source of sound and ignore others
• Frequently hear sounds and recognize the difference between them