Job Description

Penn National Insurance has an incredible opportunity to join our world-class team as an Agency Support Specialist! This is a hybrid position reporting to the Harrisburg Home Office.

The Agency Support Technician is responsible for managing all agency licensing processes with the various state insurance departments that comprise the company's operating territory.

Additional responsibilities include the input and maintenance of all agency contract data into various systems and databases (VUE, ADB, AIS and SIRCON);

and providing support to personnel in Underwriting and Field Offices on proper agency contract and licensing requirements.

Team Building

• Leverages others' skills and gains their support by asking for their ideas, opinions, and participation when solving problems, making decisions, and carrying out plans.
• Shares important or relevant information and rationale with others; summarizes to check understanding.

Attention to Details

• Maintains the company's agency data, including accurate input of data into various systems and databases.
• Processes invoices related to agency appointments, to include accurately allocating expenses to the correct budget centers and making payments in a timely fashion.
• Reviews new agency appointment submissions for accuracy and completeness.
• Maintains job aids and other training materials for the agency and licensing function; and makes changes as needed.

Quality Orientation

• Monitors and ensures compliance with state licensing and appointment law.
• Maintains an in-depth knowledge for state laws regarding licensing, agency appointments and documents, and communicates as required.
• Responsible for filing all agent license applications with various state insurance departments with the proper filing fee;

as well as cancelling agents' licenses with insurance departments when necessary.

• Researches agency licensing, appointment and contracting law as needed; and summarizes and communicates results as required.
• Provides training to underwriting office and other personnel in agency licensing and contracting procedures and workflows;

and also provides technical support on agency and licensing issues.

• Assists business analysts in developing agency licensing and appointment workflow and procedures.
• Administrative and secretarial support in the Marketing, Sales and Business Development Department, as needed.

Planning & Organizing

• Maintains physical agency files and ensures that they are organized, complete and periodically purged according to established retention guidelines.
• Coordinates periodic efforts to review agency data, including agency appointment status, and updates appropriately.
• Executes workflow for new agency appointments, including data entry and setup with external vendors.

Positive Approach

Identifying, documenting and reporting problems with input systems; and assisting in the development of solutions and testing technical repairs.

Applied Learning

• Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through practice and ongoing feedback.
• Readily absorbs and comprehends new information and develops skills from formal and informal learning experiences.

Performs various projects requested or assigned by the Director, Agency Management.

CORPORATE CORE COMPETENCIES OF THE AGENCY SUPPORT TECHNICIAN

Effectively Communicates and Connects

• Communicates clearly and concisely.
• Prepares written communications that adhere to department standards.
• Attentively listens and asks clarifying questions.
• Builds positive relationships within the workplace.

Customer Focused

• Develops and maintains knowledge about the needs of customers and how the team provides value.
• Aware of customer risks and when to escalate risks.
• Identifies and utilizes the appropriate resources to solve customer problems.
• Accelerates follow-up and action to resolve issues.

Talent Development Mindset

• Brainstorms ideas for technical and / or professional development.
• Works with supervisor to identify relevant development opportunities and shadow opportunities, including technical skill building and professional skill enhancement.
• Acts on opportunities to recognize colleagues for a job well done.

Demonstrates Adaptability

• Seeks to understand others' needs and perspectives, especially those different from own.
• Open to learning about new and challenging ideas to drive the success of the work in which involved.
• Learns how to be flexible to accommodate deliverables and prioritize work effectively.

Demonstrates Accountability

• Takes ownership of mistakes and consults with others to resolve, learning from the experience.
• Consistently checks the accuracy of work.
• Provides coverage or assistance to others when needed.
• Proactively steps-up to provide guidance or assistance.

SPECIAL RELATIONSHIPS FOR THE AGENCY SUPPORT TECHNICIAN

• Interacts regularly with all members of Field Operations.
• Interacts regularly with personnel in the Underwriting Offices regarding agency licensing and contracting issues
• Interacts with members of the IT Department, as needed, to resolve agency licensing system and database issues
• Interacts regularly with personnel from the various state licensing departments

QUALIFICATIONS FOR THE AGENCY SUPPORT TECHNICIAN

Education / Credentials

• High School Diploma or equivalent required
• Continuing education in insurance related courses preferred

Experience

Minimum of 3-years of experience in a property / casualty processing position, preferably in rating or systems support;

or an entry-level underwriting position.

Technical / Professional Knowledge

• Demonstrated analytical skills
• Demonstrated time management skills, with the ability to prioritize work
• Must be able to work independently
• Demonstrated planning and organizational skills
• Demonstrated problem-solving skills
• Demonstrated attention to detail
• Good communication skills - both oral and written; with well developed interpersonal skills
• Advanced PC skills, to include Word, Excel and Access
• Demonstrated expertise in applicable state statutes and automated systems
• Basic math skills
• Basic knowledge of property / casualty insurance industry and operations

JOB REQUIREMENTS (as required by ADA - Americans with Disabilities Act)

• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to see and effectively use a computer monitor.
• Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
• Must be able to access and enter information accurately using automated systems.
• Must be able to hear and communicate via the telephone and / or monitoring devices to both internal and external clients.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver's license and be able to operate a motor vehicle.
• Must be able to travel, with overnight stays as required.

Only candidates from the following states will be considered : Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, New Jersey, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin.

About Us

Why Penn National Insurance

A career with Penn National Insurance offers a total rewards package that makes us a regional employer of choice. When you are part of the Penn National Insurance family, we want you to feel secure in :

Your Career : We offer a comprehensive benefit and compensation package including a generous 401k match, graded profit sharing, recognition programs, and incentive compensation.

Additionally, Penn National Insurance company policy provides for remote access, flex-scheduling, and a dress-for-your-day dress code.

Your Employer : Penn National Insurance celebrated its 100th anniversary in 2019. With the one billion dollar direct written premium threshold in sight, the company is utilizing innovation solutions and analytic insights to grow its share of the small commercial and middle market business, as well as personal lines.

Our proud tradition of adhering to a relationship-driven business model, and our ability to adapt to changes over time reinforce our reliability and strength.

Your Community : The Company and our employees donate more than half a million dollars annually to fund enrichment programing throughout the communities we serve.

Our United Way campaign raised an additional three hundred fifty thousand last year. We are also taking real steps to decrease our environmental impact.

We have added bicycle accommodations, enhanced energy efficiency, introduced water conservation measures, and implemented cool-roof technology.

Your Future : We create a rewarding career path and enable long-term retention by offering enhanced benefits around continuing education and professional development.

The average employee tenure at Penn National Insurance is 14 years!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email, HRBusinessPartner@pnat.com.

Last updated : 2024-06-01