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Claims Representative II - Trainee
$60k-69k (estimate)
Full Time | Business Services
2 Days Ago
Penn National Insurance is Hiring a Claims Representative II - Trainee Near Greensboro, NC
Job DescriptionThe Claims Representative II Trainee is a closely supervised, entry-level position in which the trainee obtains knowledge and an understanding of claims handling through both a formal and on-the-job training program. Upon the successful completion of the program, the Claims Rep II - Trainee is a candidate for promotion to the Claims Rep II position.
COMPETENCIES AND ESSENTIAL DUTIES OF THE CLAIMS REPRESENTATIVE II - TRAINEETeam Building
CORPORATE CORE COMPETENCIES OF THE CLAIMS REPRESENTATIVE II - TRAINEEEffectively Communicates and Connects
Your Career: We offer a comprehensive benefit and compensation package including a generous 401k match, graded profit sharing, recognition programs, and incentive compensation. Additionally, Penn National Insurance company policy provides for remote access, flex-scheduling, and a dress-for-your-day dress code.
Your Employer: Penn National Insurance celebrated its 100th anniversary in 2019. With the one billion dollar direct written premium threshold in sight, the company is utilizing innovation solutions and analytic insights to grow its share of the small commercial and middle market business, as well as personal lines. Our proud tradition of adhering to a relationship-driven business model, and our ability to adapt to changes over time reinforce our reliability and strength.
Your Community: The Company and our employees donate more than half a million dollars annually to fund enrichment programing throughout the communities we serve. Our United Way campaign raised an additional three hundred fifty thousand last year. We are also taking real steps to decrease our environmental impact. We have added bicycle accommodations, enhanced energy efficiency, introduced water conservation measures, and implemented cool-roof technology.
Your Future: We create a rewarding career path and enable long-term retention by offering enhanced benefits around continuing education and professional development. The average employee tenure at Penn National Insurance is 14 years!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email, HRBusinessPartner@pnat.com .
COMPETENCIES AND ESSENTIAL DUTIES OF THE CLAIMS REPRESENTATIVE II - TRAINEETeam Building
- Demonstrates honesty; keeps commitments made to others; behaves in a consistent manner; keeps sensitive information confidential; adheres to moral, ethical, and professional standards, regulations, and organizational policies.
- Listens to others and objectively considers their ideas and opinions, even when they conflict with own.
- As training progresses, perform basic claims handling duties on non-complex claims, under the supervision of the Team Leader, to include:
- accurate preparation of claim file documentation
- verification of coverages
- setting/adjusting reserves
- making appropriate contacts
- identifying subrogation and salvage opportunities
- achieving best practices type settlements in the disposition of claims
- Issue payments within authority to appropriate parties
- Accurately and carefully follows established procedures for completing work tasks.
- Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.
- Establishes procedures to remain aware of issues, follow up on action items, and track results (e.g., quality, quantity, cost, or timeliness).
- Looks for and communicates the positive qualities and longer-term benefits of challenging situations (while facing the real problems).
- Successfully complete prescribed professional education courses (IIA, AIC, etc.).
- Complete and apply knowledge and skills developed during formal classroom and/or on-the-job training sessions, as set forth in defined training schedule.
CORPORATE CORE COMPETENCIES OF THE CLAIMS REPRESENTATIVE II - TRAINEEEffectively Communicates and Connects
- Communicates clearly and concisely.
- Prepares written communications that adhere to department standards.
- Attentively listens and asks clarifying questions.
- Builds positive relationships within the workplace.
- Develops and maintains knowledge about the needs of customers and how the team provides value.
- Aware of customer risks and when to escalate risks.
- Identify and utilize the appropriate resources to solve customer problems.
- Accelerates follow-up and action to resolve issues.
- Brainstorm ideas for technical and/or professional development.
- Work with supervisor to identify relevant development opportunities, shadow opportunities, including technical skill building and professional skill enhancement.
- Act on opportunities to recognize colleagues for a job well done.
- Seeks to understand others' needs and perspectives, especially those different from own.
- Open to learning about new and challenging ideas to drive the success of the work in which involved.
- Learns how to be flexible to accommodate deliverables and prioritize work effectively.
- Takes ownership of mistakes and consults with others to resolve, learning from the experience.
- Consistently checks the accuracy of work.
- Provides coverage or assistance to others when needed.
- Proactively steps-up to provide guidance or assistance.
- The Claims Rep II Trainee reports to the Team Leader.
- The Claims Rep II Trainee has direct contact and interaction with all levels of personnel within the Claims Service Office.
- As training progresses, will have direct contact with policyholders, claimants, medical and legal professionals and vendors.
- High school diploma or equivalent
- Bachelor's degree preferred
- Adjuster's license or be willing to obtain one as required
- 0-2 years of experience in a customer service-oriented position
- Effective communication skills, both oral and written
- Effective inter-personal skills
- Personal Computer skills, with an emphasis on Microsoft products
- Ability to work within a team-oriented, fast-paced, customer-focused environment
- This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
- Must be able to see and effectively use a computer monitor.
- Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
- Must be able to access and enter information accurately using automated systems.
- Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
- Must be able to present information to individuals and groups.
- Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
- Must be able to maintain acceptable attendance and adhere to scheduled work hours.
Your Career: We offer a comprehensive benefit and compensation package including a generous 401k match, graded profit sharing, recognition programs, and incentive compensation. Additionally, Penn National Insurance company policy provides for remote access, flex-scheduling, and a dress-for-your-day dress code.
Your Employer: Penn National Insurance celebrated its 100th anniversary in 2019. With the one billion dollar direct written premium threshold in sight, the company is utilizing innovation solutions and analytic insights to grow its share of the small commercial and middle market business, as well as personal lines. Our proud tradition of adhering to a relationship-driven business model, and our ability to adapt to changes over time reinforce our reliability and strength.
Your Community: The Company and our employees donate more than half a million dollars annually to fund enrichment programing throughout the communities we serve. Our United Way campaign raised an additional three hundred fifty thousand last year. We are also taking real steps to decrease our environmental impact. We have added bicycle accommodations, enhanced energy efficiency, introduced water conservation measures, and implemented cool-roof technology.
Your Future: We create a rewarding career path and enable long-term retention by offering enhanced benefits around continuing education and professional development. The average employee tenure at Penn National Insurance is 14 years!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email, HRBusinessPartner@pnat.com .
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$60k-69k (estimate)
POST DATE
05/26/2024
EXPIRATION DATE
06/22/2024
WEBSITE
pennnationalinsurance.com
HEADQUARTERS
HARRISBURG, PA
SIZE
500 - 1,000
FOUNDED
1920
CEO
EMILY DAMRON
REVENUE
$200M - $500M
INDUSTRY
Business Services
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About Penn National Insurance
Penn International Insurance is an accounting company based out of 1714 Howard St, San Antonio, Texas, United States.
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