ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

We are seeking a Seasonal Customer Support Representative to join our dynamic Customer Service team. This position focuses on our commercial clients and will require a high level of professionalism when servicing these accounts. 

This hybrid role will allow for a remote and in office work week. The Seasonal Customer Support representative will support all order processing and customer service functions including dealer, distributor, OEM and e-commerce customers. This role will also assist customers with non-technical service and warranty questions.

JOB DUTIES:

• Work closely with Sales and Service departments as first point of contact.
• Answer calls and emails and troubleshoot customer requests.
• Pull, review, research, and enter orders and credit requests.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem. 
• Expedite any corrections or adjustments and follow up to ensure resolution.
• Inform customers of any pertinent information such as product availability, superseded or discontinued items, shipping issues.
• Appropriately communicate brand identity.
• Work closely with the Sales and Service Departments as first point of customer contact.
• Back up to Bid/Fleet requests as needed by Sales Administration
• Complete New Account Set Up in a timely manner
• Execute and follow company programs, policies and procedures.

MINIMUM QUALIFICATIONS:

• Must have at least 2 years’ experience working in a customer service team with heavy call volume.
• Must have professional and effective communication skills.
• Be self-motivated and have the ability to work independently within a customer service team structure.
• Have a proficiency with MS Suite, including MS Excel
• Ability to handle a fast-paced work environment.
• Have conflict resolution skills to managing and resolve conflict in a positive way.
• knowledge of power equipment a plus.

RESULTS REQUIRED:

• Maintain basic technical knowledge of company products to assist Customers.
• Two years or more experience in Golden Eagle Customer Service Team
• Contribute to growing overall business and Customer base.

Equal Employment Opportunity:

We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.