Description

Summary

The Aircraft Ground Support (Line Service Technician) Lead is responsible for performing and

coordinating all aircraft and ramp services for ACI Jet FBO customers while maintaining a positive

and productive relationship with ACI Jet’s employees, vendors, and clients by personally

performing these duties or through subordinate staff members.

Reports To

The Aircraft Ground Support Lead reports directly to the Aircraft Ground Support Supervisor.

Essential Duties and Responsibilities

Duties include the following, but are not limited to other duties that may be assigned as required

by management.

Lead the AGS team to ensure that the goals and objectives relating to the FBO are

achieved and carried out in accordance with applicable policies and procedures.

Perform and lead essential duties to include aircraft fueling operations, ramp operations,

and fuel farm management in accordance with safety and airport regulations and ACI Jet

SOP as specified below:

Take ownership of safely completing fueling operations in accordance with ATA103,

airport regulations, and ACI Jet SOP.

Take ownership of safely completing ramp operations in accordance with ACI Jet SOP

and airport regulations, including towing, marshalling, and wing-walking aircraft of various

sizes.

Take ownership of safely completing fuel farm management duties by receiving fuel loads

in accordance with airport regulations and ACI Jet SOP and performing quality control

checks.

Take ownership of safely operating equipment, customer, and company vehicles on and

off ACI Jet and airport property in accordance with airport regulations and ACI Jet SOP.

Positively impact safety and team culture by taking ownership over personal

accountability and holding team members accountable to following ACI Jet SOPs in order

to safely and completely fulfill all duties and responsibilities.

Ensure ACI Jet clients receive exceptional service, and strive to exceed client

expectations. This includes coordinating and communicating with the Supervisor, other

team members, and the Hospitality and Experience team to diffuse high-stress situations

and manage customer expectations in a professional manner.

Establish and maintain professional relationships with clients, paying careful attention to

client preferences and needs.

Ensure all ACI Jet client requests are responded to in a timely and professional manner.

This includes responding to FBO client concerns and suggestions. Ensure management

team is aware of any shortcomings that could damage company reputation.

Show up ready to work as designated in the employee handbook with any necessary PPE

accessible.

Actively participate in assisting with, managing, and coaching team members on ACI Jet’s

fuel quality control program.

Perform and delegate daily checks on all company equipment and actively inspect and

report any issues. This includes coordinating and communicating with the Facilities team.

Assist in managing ramp ops and scheduling efficiency based on operational demand.

This includes taking responsibility for the efficiency of team members’ shifts by sending

team members home when operations are slow and approving overtime when operations

are demanding.

Assist in the development and enforcement of policies and procedures.

Assist in all training of Aircraft Ground Support personnel.

Identify and document service shortfalls, and help develop new services for ACI Jet

clients.

Lead the Airport Ground Support team by setting an example, maintaining a positive

attitude, and helping others achieve company and personal growth.

Demonstrate leadership skills in ensuring the safety and quality of all assigned duties and

responsibilities by actively and positively participating in ACI Jet’s SQMS program.

Benefits

Health Insurance

100% employee coverage - select from multiple plan types

Vision Insurance

Dental Insurance

Life Insurance and 401k after the first year

Long-term Coverage

Access to the employee flying club after 90 days

Job Types: Full-Time

Pay Rate: $24.00 - $27.00 per hour

Requirements

Knowledge, Skills and Experience

Must have minimum 1 year experience in Aircraft Ground Support or related experience.

Must be able to work as part of a team and independently, in a high stress and fast paced

environment.

Must have a high school diploma or equivalent.

Must have a valid driver’s license.

Must be able to obtain an airport badge, including a SIDA badge.

Must be able to work as part of a team and independently in a high-stress and fast-paced

environment.

Must be highly motivated and organized.

Must be able to multitask, prioritize, and operate efficiently within guidelines of SOP while

maintaining a positive demeanor.

Must be able to communicate clearly and positively during high pressure situations.

Must have scheduling flexibility and availability. This position could be subject to

mandatory overtime.

Within the first 90 days of employment, a basic understanding of aviation terminology is

required.

Must be able to lift 50 pounds, sit, bend, and stand for extended periods.

Must be able to safely perform duties in adverse weather conditions.

Must be able to read, write and speak English.

Must be able to provide proof of eligibility to work in the United States.

Highly Desirable

Prior line service and aviation industry and/or FBO experience

Aviation fuel quality control experience

Equipment maintenance experience

Customer service experience