Number of positions available: 2 (1 part-time morning and 1 part-time afternoon; Monday through Friday)
Location: HRI's Main Office
These are in office/ on-site positions. Remote work is not available for this position.
PURPOSE:
The Receptionist provides primary front office support and acts as a general receptionist for all calls and visitors providing support for the agency's programs and services.
Main Duties:

• Greets visitors and callers with exceptional customer service.
• Performs routine clerical functions and other projects as assigned using agency equipment, computer systems and databases including microsoft office.
• Provides informatoin on services and programs.
• Ensure existing and potential client access to services by returning calls and responding to inquiries and referrals.
• Connect potential clients to Kalamazoo County's Continuum of Care (CoC) Coordinated Entry System (CES) process supporting centralized intake and screening.
• Monitor lobby activity and report any concerns or urgent matters to agency staff.
• Maintain the lobby including light housekeeping, maintaining supply of personal protective equipment and notifying leadership of facility issues needing urgent attention.
• Maintain an orderly workspace.
• Provide and maintain housing and community resource material.
• Perform additional responsibilities as necessary to meet department and/or organizational outcomes and objectives. Execute cross-training/backup processes to meet ongoing direct client services to accomplish the organization’s mission.
• Infuses pride in organizational values and mission by acting with integrity, honesty, and knowledge that promotes culture and mission.
• Performs other duties as assigned.

REQUIREMENTS:
High School Diploma or GED with previous customer service experience is required. Human services field experience preferred. Individuals with lived experience in homelessness are encouraged to apply and preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficient computer skills including Microsoft Office suite.
• Maintain an energetic approach and have a strong work ethic.
• Demonstrated high-level customer service.
• Experience working with multiple calendars and multiline phone system
• High task orientation and ability to work with and through other people as part of a team while also performing responsibilities independently
• Ability to multitask
• Ability to work effectively with diverse populations
• Must maintain confidentiality.
• Ability to maintain a compassionate and professional manner.
• Professional work and punctuality habits are necessary to accomplish organizational goals.
• Maintain reliable transportation for scheduled hours.

EQUIPMENT USED:
General office equipment, network-based computer, calculator
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Housing Resources, Inc. is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information, or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.