Description

JOB CLASSIFICATION

Full / Part-time: Full-time

Hours Per Week: 40

Location: 1801 South 2nd Street McAllen, TX 78503

Responsible and accountable for managing, directing, and administering a region of Banking Centers to achieve profit, growth, and customer experience objectives through the development of deposits, assets, and fee-based services. He/She will have extensive interaction with department managers along with banking center managers to coordinate, collaborate, and manage the branch region’s strategies while maintaining a focus on operational risk management and profitability of the branches. The regional banking center manager will require regular contact with existing customers, as well as prospects and business leaders within the community. 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

1. Directly oversees banking center managers within a region and provides strategic guidance and advice.

2. Tracks production and service performance of individual branches and implements corrective action as needed.

3. Review and evaluate regular reports of branch activities, including staffing, loans, deposits, overdrafts, charge-offs and audits to meet regional profit and performance objectives. 

4. Ensure that bank policies and standard operating procedures are consistently and uniformly applied by all Banking Center Managers. 

5. Identify questionable actions, operational inefficiencies and problems and follows through with resolution. 

6. Conduct Banking Center Manager meetings and maintain a high level of communication within the region. 

7. Assure physical property and equipment is adequate and in proper working order and delegate necessary work as needed. 

8. Participate in the overall profit operation of the bank through the setting and attaining of a profit plan and control of operating expenses. 

9. Resolve personnel problems, working with the assigned human resources personnel to ensure resolution within established procedures and guidelines. 

10. Evaluate performance on a constant basis, providing counseling and guidance as needed; annually prepare formal written performance appraisals in an honest and impartial manner, recommending salary increases and promotions as appropriate. 

11. Promote a people-first culture and ensure that the staff receives proper training to deliver an exceptional customer experience to reach individual and branch performance goals. 

12. Evaluate potential prospects in the region and notifies the Banking Center Manager and/or commercial sales representative of opportunities for business development. 

13. Administer and direct the banking center campaign programs within the region. 

14. Assist Banking Centers with loan process, evaluating applications and providing assistance as needed. 

15. SUPERVISORY RESPONSIBILITIES: Direct reports include Banking Center Manager, and overall responsibility for management staff. Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

BANK SECRECY ACT (BSA)

All employees of Vantage Bank Texas, herein referenced to as the “Bank”, must comply with the terms of the BSA Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA/AML/OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti Money Laundering and Office of Foreign Asset Control Policy.

Requirements

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED) required.
• Bachelor’s Degree strongly preferred (a minimum of 10 years of experience may commensurate for degree)
• 10 years of banking experience.
• Experience working as a regional manager or in similar capacity.
• Experience in coaching, managing, and/or mentoring in a retail banking environment.
• Experience in exceeding business development goals in a sales environment.
• Demonstrate prior success with CRM (Customer Relationship Management software).
• Work involves extensive product knowledge for the level of selling and cross-selling performance expected with position.
• Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader. 
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with subordinates, peers and upper management. 
• Work requires the ability to multi-task and to be flexible.
• Work involves contact with the public, necessitating the ability to present a professional image. 
• Work requires the ability to properly read and write well enough to communicate in both oral and written form. 
• Position requires an in-depth knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions, usually acquired with at least five years of retail banking management experience