Company Intro:

Champlain National Bank, where it’s cool to bank local! Our rich history dates back to 1909 where we first began operations in Westport, NY. Today, we have 10 branches conveniently located throughout the Adirondack region. We pride ourselves in providing the best experience for our new employees, from hands-on, real-time training, to making you feel like part of the CNB family from day one.

Job Description:

We are looking for an energetic, reliable and friendly person to join our team in our Plattsburgh, NY branch! This position will be primarily based in West Plattsburgh but will require coverage in our other Clinton County locations. Our Tellers are the face of our business – promoting our mission and providing outstanding service by performing bank transaction, opening new accounts, and building strong customer relationships.

Essential Functions:

• Greeting clients and creating a welcoming environment.
• Processing transactions such as deposits, cashing checks, loan payments, etc. with accuracy and efficiency.
• Maintaining and balancing cash drawers.
• Process requests for money orders and cashiers checks.
• Process Canadian foreign exchange transactions to include processing checks through Key Bank.
• Assist clients by verifying balances, receiving change of address requests or updating their CIF (Customer Information File) records or closing accounts, as requested.
• Upholding client satisfaction by supporting external and internal clients, answering questions and request in a timely manner.
• Maintains client confidence and protects operations by following the Code of Ethics and Secrecy Agreement, and keeping information confidential.
• Complies with the bank procedures and follows regulatory, operational, and security guidelines.

Competencies

• Customer/Client Focus
• Balancing Drawers/Accuracy in Money Handling
• Personal Effectiveness/Credibility/Confidentiality
• Problem Solving/Analysis
• Team Player
• Takes Initiative
• Stress Management/Composure
• Organization
• Oral and Listening Communication Skills

Qualifications

• High School Diploma or GED
• Customer Service Experience
• Experience with Microsoft Office Programs
• Banking Experience Preferred, however we are excited to train the right candidate!

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. While performing the duties of this job, the employee is regularly required to talk, hear, and stand or sit for long periods of time.

Champlain National Bank is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

Pay: $16.50 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Cash Handling: 2 years (Required)
• Customer Service: 2 years (Required)

Ability to Relocate:

• Plattsburgh, NY 12901: Relocate before starting work (Required)

Work Location: In person