Description

The Personal Banker II is a financial liaison to customers while maintaining excellent customer service. The primary responsibility is acquiring, managing, and retaining meaningful relationships with customers using their financial knowledge to offer, explain and sell financial products and solutions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Duties/Responsibilities:

• Builds new customer relationships through frequent interactions with customers, proactively contacts customers.
• Consistently looks for opportunities to improve sales efforts, branch profitability and deposit growth of the branch.
• Cultivates a partnership with the Branch Retail Manager to drive sales and ensure that all customer needs are met.
• Participates in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encourages utilization of products when necessary.
• Helps to foster teamwork in the branch to ensure a positive overall customer experience by participating proactively in all branch communications and meetings.
• Defines and offers solutions to resolve problems. Resolves more complex customer issues. Uses knowledge of the bank to identify helpful resources.
• Identifies financial needs of customers and presents all appropriate product and service options by working cooperatively with appropriate internal team members.
• Proactively educates customers on utilizing available products.
• Maintains thorough knowledge of bank regulatory requirements including, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security.
• Maintains proficiency in bank products and services such as internet banking, bill pay, mobile banking, mobile deposits, and other customer products.
• Develops new customer relationships and/or retains and expands existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals.
• Takes ownership of the customer experience, including opening accounts with other products conveyed to the customer and resolving service issues as appropriate through follow-up.
• Cultivates partnerships with back-office support to drive sales and ensure that all customer needs are met.
• Maintains trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers.
• May be asked to assist at various branches if needed.

Requirements

Required Skills/Abilities· Exercise a willingness and commitment to adhere to the bank’s core values.· Ability to identify and report risks that could impede the reputation, safety, security, or financial success of the bank.

• Excellent understanding of the Banks products and services.
• Proficient in business products.
• Demonstrated positive and helpful attitude toward both internal and external customers.
• Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors.
• Satisfactory computer skills.
• Excellent customer service skills.

Education and Experience:

• High school diploma or equivalent.
• 1 year of banking experience preferred.