Company Profile

Zadig & Voltaire was born in 1997 in Paris. It is an exciting, highly successful French brand offering affordable luxury fashion for women, men and kids. The brand has been selling its edgy Rock & Roll chic including beautiful knitwear, jersey, leather, accessories and jewelry. It embodies the effortless and luxury twist and reshapes the high-end market. Leather jackets, cashmere jumpers, silk tops, this is Zadig signature style! It is strongly developing in the world and we are looking for talented people to get involved.

Our website: http://www.zadigetvoltaire.com

Overview

We are seeking a motivated individual to join our Retail Management team. Our Assistant General Manager will be responsible for a high volume, highly visible location. Responsibilities include, but are not limited to, achieving sales objectives, maintaining and achieving high operational standards, exceeding merchandising goals, building a highly motivated team, and furthering associates’ skills and clientele base.

Job Responsibilities

• Learning, referencing and applying product knowledge information to recommend, select, and obtain merchandise based on customers' needs.
• Proactively seeking opportunities to up sell and add-on additional merchandise, while enhancing the customer's experience, not overwhelming them.
• Establishing, meeting, and exceeding sales and performance goals
• Building lasting relationships with customers and expanding the client book
• Managing sales team by continually motivating staff to exceed sales and productivity goals while setting the store standard in fostering a positive, upbeat and energetic atmosphere
• Exceeding expectations in identifying store trends and communicating these trends to the buyer
• Connecting with customers and understanding their needs, such as documenting and communicating customer requests
• Accurately and efficiently facilitating and overseeing customer purchases and return transactions
• Watching for, recognizing, and handling loss prevention situations by displaying exemplary customer service
• Managing the daily operations of the store through monitoring and managing various levels of store staff
• Planning, identifying, communicating and delegating appropriate responsibilities and practices amongst the sales team
• Maintaining a knowledge of inventory, scheduling, setting sales goals, and training of sales associates
• Ensuring that store merchandising, windows, and visual displays are maintained and consistent with the brand image
• Maintaining clear, concise, and constructive communication lines open between sales team and corporate office.
• Seeking out top talent for the sales team through networking and recruiting
• Maintaining employee relations, problem solving, and acting as a leader to the sales team
• Maintain professional, positive work environment

Position Requirements

• Exceptional communication skills, written and verbal
• Strong work ethic and leadership qualities
• Ability to analyze sales reports and data to determine business needs and develop strategies
• Know how to trouble shoot, problem solve, and work well under pressure
• Ability to multi-task, prioritize, and manage team
• Strong organizational and customer service skills
• Resourceful, hands-on, and able to sense urgency
• Mandarin speaker is a plus

Education and Training

• HS Diploma Required; Associate’s/Bachelor’s degrees preferred

Experience

• Minimum 4 years’ experience in luxury retail store environment
• Minimum 2 years of luxury/retail management

Job Type: Full-time

Pay: $20.00 - $26.00 per year

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Supervising Experience: 2 years (Preferred)
• Customer Service: 3 years (Preferred)

Language:

• Mandarin (Preferred)

Ability to Relocate:

• New York, NY 10021: Relocate before starting work (Required)

Work Location: In person