Operations Manager, Order Management - Americas
About Breville Over the past80 years Breville has grown to become an iconic global brand, deliveringkitchen products to over 70 countries around the globe. Breville enhancespeople's lives through the delivery of brilliant innovation and thoughtfuldesign based on deep consumer insights, empowering people to do things moreimpressively or easily than they'd thought possible in their own home andultimately allowing them to "Master Every Moment".
A career atBreville is truly a one-of-a-kind experience. It's more than working for aglobal leader; it's an opportunity to be a part of something that impactspeople all over the world.
About the role
This role is responsible for supporting sales strategies andoperational plans to achieve revenue targets and service expectations inaddition to driving process and service improvements with the goal of achievingfulfillment accuracy and on-time deliveries that meet/exceed customerexpectations.
Keyresponsibilities include:

• Direct contact for sales reps, operations, and customers in theUSA, Canada and Mexico.
• Proactive end-to-end team management and thorough knowledge of fulfilment compliance so that issues can be identified early enough to implement levers to improve delivery and service performance.
• Develop and maintain strong relationships with all internal departments and coordinate the implementation of the appropriate levers to improve performance.
• Respond to sales queries with the highest communication standards and accurate information.
• Manage & resolve customer operational issues regarding chargebacks, logistical and claims disputes.
• Monitor customers scorecard data while using this info to develop strategies to improve KPI's by adjustment of internal processes.
• Maintain communication with 3PLs to ensure that the company complies with expected turnaround times and service expectations.
• Maintain team culture ofhigh service standards, customer first, continuous improvement, transparency,and proactive problem resolution

Skills and abilities:

• Motivates and leads team.
• Demonstrates a sense of urgency.
• Differentiates between important vs routine issues/tasks.

Minimum Qualifications:

• Degree in Business, orrelated field or 5-10 years of customer service/logistics/supply chain-relatedexperience.
• Proven work experience asorder processing manager or similar role
• Order Processing Experiencewith large retailers (Amazon, Best Buy, Target..etc)
• Knowledgeof organizational effectiveness and customer service management
• Strong organization skills;attention to detail
• Excellent verbal and writtencommunication skills
• Familiarity with business andfinancial principles
• Manage teams remotely, acrossNorth America
• Setting objectives and performancereviews
• Intermediate MS Office Skills(Excel, Word, Outlook)

Preferred Qualifications

• Exposure to chargebackprocesses of major retailers.
• Knowledgeof 3PL, EDI, ASN, WMS, and TMS a plus
• Knowledgeof of Microsoft Dynamics (D365)
• Experiencewith major retailers (shipping, routing, compliance)
• Knowledgeof Traffic and transportation/freight management bid process

To Apply
Come and make your mark with this global leader by applying today via the Apply Now button.
Breville Group is proud to be an Equal Employment Opportunity Employer.