In accordance with the Agency’s mission statement, policies and procedures, professional Code of Ethics, State of Michigan licensing, contracts, funding, and COA standards; the Unit Manager (Residential Programs) is responsible for daily operations of the residential care program unit(s) and providing direct supervision to supervisory and other assigned staff. The Unit Manager will collaborate collectively with the Clinical Supervisor as needed to ensure a safe environment and the best therapeutic care for all clients. 
 
TASKS OF THE POSITION

• Supervise effective staff hiring, development and coaching, with direct involvement as needed to create and retain an effective, team-oriented unit workforce.
• Responsible for training and development, and performance management of unit supervisors to enhance service delivery by providing regular supervision and continued on-the-job training.
• Demonstrate leadership with supervisors and team leaders through organizational responsibility for daily unit functions, including review and improvement of incident reports, daily review of medication administration, review of all security/environmental checklists, review and processing of supply orders, and review and monitoring of all budget needs/expenses.
• Oversight of regular unit and management team meetings. 
• Review and monitor small item purchase requisitions, petty cash disbursements/reimbursements, all as prepared by the supervisor.
• Ensure ratio and monitor overtime of schedules on a weekly basis. 
• Review and approve payroll in a timely manner, with timely follow up as needed.
• Participate in referral information of all clients and assist with admission and orientation of all new clients. 
• Review and monitor all corrective action plans to ensure full compliance. 
• Assist the Quality department with retrieving information as required for corrective action plans, investigations, or audits, as necessary. 
• Review all daily unit reports and unit communication logs.

• Model and facilitate, along with the supervisors and team leaders, dispute resolution between clients and staff as necessary or pursuant to requests from clients. 

KNOWLEDGE/SKILLS/ABILITIES 

• Proven strong work ethic and job performance. Must be able to lead by example.
• Familiarity with traditional and modern training methods, tools, and techniques.
• Excellent communication, sound decision-making and organizational skills.
• Ability to successfully manage multiple tasks at once and have excellent time management abilities. 
• Demonstrated ability to interact positively in a culturally diverse environment.
• Computer literacy skills, proficient using Microsoft Word, Excel, and PowerPoint.
• Effective conflict resolution skillset.

SUPERVISORY RESPONSIBILITY
Directly supervise residential Supervisors.

QUALIFICATIONS (EDUCATION / TRAINING)
Minimum Required
Required:
• Bachelor’s degree in social work or other human service discipline or equivalent years in work experience with three years’ experience in a supervisory role. 
• Five years of direct supervisory experience in a child caring institution without a degree.
• Valid Michigan driver’s license without relevant restrictions.

Preferred:
• Five or more years’ experience in a direct supervisory role.