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Weltman, Weinberg & Reis Co., LPA is Hiring a Collections Supervisor (Call Center) Near Dublin, OH
DescriptionThe Supervisor is responsible for supervising and coaching a team to provide excellent customer satisfaction for internal and external customers. Responsible for resolving customer issues, meeting or exceeding department performance metrics, and supporting customer and employee retention.
Responsibilities/Duties/Functions/Tasks
- Supervises, coaches, monitors, motivates, advises and provides feedback to Collection Department staff to ensure day to day activities are being handled as needed.
- Ensure staff is meeting production goals, complying with company standards and federal collection laws.
- Assist staff with collection activities in difficult cases, handle escalated calls and listen to calls to ensure that staff is setting proper expectations and utilizing collections efforts appropriately and judiciously.
- Participates in interviewing, selection, and coordinating training for new employees.
- May supervise and coordinate activities of clerical workers in related activities.
- Evaluates employee performance, administers discipline, and maintains proper records.
- Reviews employee e-time entries, approves overtime and time-off requests, and coordinates employee work schedules to ensure adequate staffing.
- Provide technical, advisory, and moral support to the department to ensure both positive customer and team member experiences.
- Recommends new approaches to drive continuous improvement.
- May contact client on file related matters.
- Complete all required training applicable to assigned position.
- Additional duties as requested or required.
- Associate's Degree from college or technical school or an equivalent combination of education, training, and experience.
- 2 years’ experience in managing a collections call center environment or service operations field with progressive levels of responsibility.
- Collections experience; professional telephone skills, lead and direct the work of others.
- Strong communication skills, both oral and written.
- Strong interpersonal skills, high energy level and positive attitude.
- Knowledge of applicable collection laws.
- Proficient skills in Microsoft applications which include Word and Excel.
- Competitive salary based upon experience
- Paid Time Off (PTO) - 16 days annually 8 Company paid holidays
- Bilingual is a plus (Spanish Speaking)
- Competitive benefits -- Medical, Rx, Dental, Vision, Life, and Disability Insurance after 30 days and 401(k)
- Promotional opportunities from within the firm
- Employee Perks Available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
- On site "Bistro To Go" vending and fresh foods available
- Free parking
Job Summary
Full Time
Business Services
$59k-78k (estimate)
06/09/2024
07/02/2024
weltman.com
PITTSBURGH, PA
1,000 - 3,000
1930
Private
JAMES VALECKO
$5M - $10M
Business Services
Related Companies
The job skills required for Collections Supervisor (Call Center) include Coaching, Call Center, Interviewing, etc. Having related job skills and expertise will give you an advantage when applying to be a Collections Supervisor (Call Center). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collections Supervisor (Call Center). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collections Supervisor (Call Center) positions, which can be used as a reference in future career path planning. As a Collections Supervisor (Call Center), it can be promoted into senior positions as a Top Collections Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Supervisor (Call Center). You can explore the career advancement for a Collections Supervisor (Call Center) below and select your interested title to get hiring information.
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