Description

The Inside Sales Manager – is an enthusiastic individual with exceptional interpersonal skills. They support all related inside sales functions within the specified VSP location and facilitate the maximization of resources to achieve customer satisfaction, productivity, schedule adherence, and company goals.

Essential Functions

• Supervise a team of Account Specialists directing and supporting inside sales functions and facilitating the maximization of resources to achieve customer satisfaction, productivity, schedule adherence, and company goals
• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned
• Coordinate the adaptation of the team to growing market trends, including the promotion of a team-focused environment
• Collaborate with the Director of Customer Service regarding resource planning, reporting, and communications for the personnel assigned
• Identify and immediately address concerning patterns, including heightened error rates, overtime procedures, and time management matters
• Responsible for staff development within the assigned team of Account Specialists
• Participate in key customer interactions to ensure customer satisfaction
• Develop and present creative process improvement ideas to streamline quote and order entry functions
• Directly involved in evolving the inside sales team to a proactive sales force
• Oversee the implementation and monitoring of department-related cyber-security measures, including computer access and password protection
• Support VSP’s goal for increased forecast and budget accuracy through opportunity transparency, including tracible, electronic quotes, and hit-rate tracking
• Work closely with other departments to help support the procedures, processes, and goals of the company
• Provide constructive feedback to team members on a regular basis, including routine one-on-one meetings
• Provide feedback to the Director of Customer Service regarding the team’s performance, staffing needs, and productivity
• Proper implementation and adherence to VSP’s Quality Program

Benefits

• 401(k) with matching
• Health/Vision/Dental Insurance
• Paid time off
• Tuition reimbursement
• Bonus opportunities

Requirements

Education and Experience

• Bachelor's degree or equivalent
• Inside sales/customer service experience
• Minimum of five years leading a team
• Formal leadership and management training (Preferred)
• Intermediate Microsoft Office skills (Preferred)

VSP Technologies provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation or veteran status.

For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process may request assistance by contacting Human Resources.

Successful completion of background check and drug screen required.