Classic Aire Care has an immediate opening for a Call Center Representative. Classic Aire Care is an HVAC and plumbing service provider celebrating nearly 100 years of operation. Our business model from the beginning has been organic growth as well as growth through acquisition. We are proud to say that Classic Aire Care is the largest and most trusted replacement HVAC contractor in the St. Louis metro area. We specialize in maintaining, servicing, and installing complete comfort and plumbing systems for residential and commercial properties. We recognize that our customers have a choice when it comes to selecting their heating, cooling, plumbing and drain team and, we want to do everything possible to ensure that Classic Aire Care is St. Louis' preferred comfort and plumbing team by hiring top-notch talent in both the HVAC and plumbing industries. If you share Classic Aire Care core values of: Do the right thing; Care about people; Have a positive attitude; hardworking professional, then we want you on our team.

Primary Job Function: This position includes but is not limited to: answering incoming calls and email inquiries, scheduling appointments for field service personnel and sales staff, make outbound marketing and scheduling calls, edit customer data base as necessary. You will be required to multi-task by navigating our software program while on the phone with customers and technicians. Hours to include evening and some weekend. Experience in HVAC and plumbing industry is a plus. Service Titan or other dispatching software knowledge is advantageous.

Why should you join the CAC team? Because our benefit package is exceptional and includes the following:

• Medical Insurance for employee and family.
• Dental Insurance
• Vision Insurance
• Generous 401k Plan
• Life Insurance
• Flexible Spending Account (FSA)
• Paid Holidays
• Paid Time Off
• A fun place to work, where your contributions are recognized, appreciated and rewarded
• Casual dress code
• Flexible schedule

Desired Qualifications:

• Solid commitment to providing superior customer service
• Ability to work well under pressure and in fast paced situations
• Willingness to work as part of a team
• Confidence on the phone
• Professional attitude
• Positive attitude
• Knowledge of Microsoft Office software
• E-communications
• HVAC and/or plumbing knowledge a PLUS
• High School diploma or GED equivalent
• Must be able to pass a drug screen and background check

EEOC statement: Heartland Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Call Center: 2 years (Preferred)
• multi-line phone systems: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: In person