MVP SPORTS CLUBS POSITION DESCRIPTION | RACQUET SPORTS MANAGER

About the Company

MVP Sports Clubs is a sports facility development and management company with 5 facilities operating in West Michigan. We provide corporate service support in the areas of finance, marketing/communications, information systems, human resources, property management and operational development including sales, fitness, and operations. MVP Sports Clubs represents quality and success in health and recreation in all facets of the community. Simply put, we are a company passionate about exercise and sharing this with our communities!

Why MVP Sports Clubs

At MVP Sports Clubs, we are built around our values of professionalism, friendliness, efficiency, cleanliness, and teamwork! We believe in creating a welcoming, engaging, and fun environment for employees. To foster this type of environment, we provide employees with a full range of benefits.

• Our part-time employees have athletic club access for team member and any spouses and dependents, discounts on memberships for additional family members, member rates for participation in services/programs and a 25% off retail, food, and beverage discount.
• In addition to the benefits listed above, our full-time employees also have health, dental, vision, and life insurance, long/short-term disability, paid maternity and paternity leave, PTO, and 401k participation available after completing one year of service.

About this Position

The Racquet Sports Manager is responsible for supervising and managing the MVP Sports Clubs Tennis Program by providing world class facilities, programs and instruction on the court and customer service both on and off the court. This position is a part of the Tennis Department, reporting to the Regional Tennis Manager, with a dotted line to the Club Director.

Responsibilities

• Know, understand and exemplify the MVP Sports Clubs Values and Service Standards.
• Ensures all Team Members (in and out of their department) know, understand and exemplify the MVP Sports Clubs Values and Service Standards.
• Manage and grow racquet sports including pickleball.
• Perform all team member annual performance reviews in a timely and efficient manner.

• Maintains a quality team of tennis professionals by interviewing, hiring, training/orienting, evaluating, coaching, and disciplining as needed; maintains proper payroll records, timekeeping, and employee paperwork.

• Grow the tennis program and achieve monthly net revenue goals as established by the annual Tennis budget.
• Monitors expiration dates of staff certifications; develops and instructs staff on programs offered by club.
• Determine and lay out schedule of MVP programs with emphasis on member programming and member retention and communicate in partnership with Regional Tennis Manager and communicate out appropriately.
• Oversee all aspects of the junior and adult tennis programs including analyzing consumer trends, evaluating existing programs and schedules, and communicating program offerings to customers through the website and program flyers.
• Assist with customer program enrollments by helping participants sign up in-house or online. With the help of program instructors, assign program enrollees to the correct classes based on abilities. Follow up with as many customers as possible after program meetings and suggest next steps.
• Monitor program progress by quality control procedures, surveying participants, staff for suggestions, etc.
• Talk to at least 10 program participants per month about feedback concerning programming.
• Interact with members inside and outside your department encouraging them to try what your department has to offer.
• Identify current and future programming tennis requirements, trends, and revenue generating potential by establishing rapport with members and staff, management, vendors and reporting back to building Director and Corporate with observations/suggestions.
• Work with local schools, organizations, tennis teams to establish relationships within the surrounding tennis community.
• Provide social opportunities within building’s tennis community through programming and gatherings.
• Carry out existing operational procedures for member service desk and tennis professionals including but not limited to scheduling, programming, and tennis lesson contracts.
• Effectively communicate and build rapport with members & guest and within the tennis community by responding to emails and voicemails within 24 hours.
• Audit court schedule and program rosters to ensure things are being paid for when they should be.
• Conduct any reporting requirements laid out by Regional Tennis Manager.
• Maintain a neat and professional personal appearance, by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.
• Other duties as assigned.

Club Operations Support:

• In-club point of contact for all Tennis initiatives, including frequent communication with all building leadership.

• Effectively communicate with Member Services team regarding changes or adjustments related to the tennis courts or tennis programming.

• Assist with other club operations tasks as needed, as directed by the Club Director.
• Develop synergy with all club departments for cross-selling and combined programming.
• Participate and/or lead regular Service Game training sessions as directed by supervisor.
• Adhere to all departmental and program Standard Operating Procedures (SOP’s).

Scheduling Requirements

• Group and private lesson instruction on court must not exceed 25 hours per week.

Requirements

• USPTA or USPTR certification as an Elite Professional or Master Professional.
• Bachelor’s degree in sports management or related field preferred.
• Involvement with USTA and local/state tennis organizations.
• CPR and first aid certification in infants, children and adults
• Minimum of four (4) years teaching experience
• Previous tennis management experience preferred.
• Computer knowledge required
• Customer service skills required
• Excellent organizational skills
• Ability to manage multiple tasks
• Must be able to work extra hours, weekends, and holidays if needed
• Ability to play and teach tennis requiring standing, running, directional movements, swinging of racquet and holding of multiple tennis balls for at least 8 hours straight per day.
• Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; Lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.