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Neighborhood Health Center - WNY is Hiring an Assistant Practice Manager Near Buffalo, NY
DescriptionAt Neighborhood Health Center, you’ll find a kind and rewarding workplace with a fulfilling mission of providing impactful healthcare while striving for health equity. Neighborhood is the largest and longest serving Federally Qualified Health Center (FQHC) in Western New York. Together, we provide high quality care to diverse individuals and families, regardless of ability to pay.
Responsibilities
- Responsible for the day-to-day functions and supervision of Front Desk for all designated NHC sites.
- Supervises Senior Lead and Patient Service Representatives.
- Holds staff accountable for compassionate and professional interactions with patients, including providing support and feedback where needed to ensure the day runs well.
- Supports staff trainings on patient engagement and help to develop staff to ensure optimal patient experiences.
- Facilitate staff development by assessing performance, identifying additional training opportunities, cross-training and tier increases.
- Oversee and leads Front Desk orientation, insurance training classes, and break out meetings.
- Participates in site huddles.
- Collaborates with other departments to create and improve organizational processes and workflows, including regular assessment and development of the Front Desk role to ensure the needs of the organization are met.
- Monitors and works with Practice Managers to positively impact key indicators for the sites including patient flow, cycle time, appointment access and availability, no-show rates and patient satisfaction rates, etc.
- Develops, implements, and routinely updates policies and procedures for the Front Desk.
- Assumes duties of Practice Manager in their absence, including MOD coverage.
- Must have a high school diploma or GED equivalent.
- Must have supervisory experience.
- Must be able to read, write and speak the English language. A second language of Spanish preferred.
Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.Why Neighborhood?There are many fantastic benefits to a career at Neighborhood. We offer a kind, diverse, team-based work environment with competitive compensation and potential bonus, as well as comprehensive benefits, including medical, dental, life insurance, 403b match, health savings accounts, generous paid time off and loan forgiveness, if applicable.
Neighborhood Health Center is an equal opportunity employer that is committed to the practice of equity and inclusion.
Job Summary
Full Time
Social & Legal Services
$60k-76k (estimate)
05/19/2024
06/15/2024
nhcwny.org
PORTLAND, OR
100 - 200
1987
JERI WEEKS
$10M - $50M
Social & Legal Services
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About Neighborhood Health Center - WNY
Unlike a traditional doctors office, Neighborhood Health Center provides both primary and integrated care services under one roof, including: Internal/Family Medicine; OB-GYN; Pediatrics; Dentistry; Behavioral Health; Nutritional Counseling; Substance Use Treatment; Walk-In Pregnancy Tests and Pharmacy Services to ensure complete head-to-toe care.
The following is the career advancement route for Assistant Practice Manager positions, which can be used as a reference in future career path planning. As an Assistant Practice Manager, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Practice Manager. You can explore the career advancement for an Assistant Practice Manager below and select your interested title to get hiring information.
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