5 Proact Jobs
Proact is Hiring a Remote Call Center Representative Work from Home
Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.
- Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
- Understand, master and gain efficiency in systems leveraged by the Help Desk.
- Provide Help Desk resolution of customer service issues to insure complete client satisfaction.
- Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.
- Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
- Assist with on-site client orientation, health fairs and business conferences as needed.
- Assist with on-site resolution of customer service issues to clients as needed.
- Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
- Must be available, and on time for scheduled work shifts.
Educational Requirements:
- Preferred: High School Diploma or GED, or equivalent experience
Experience:
- Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.
Special Conditions of Employment:
- Drug test
- Initial and continuous exclusion and sanction/disciplinary monitoring
- Any and all additional eligibility requirements based on the specific positio
- HIPAA Privacy Course
- HIPAA Security Course
Job Skill Requirements:
- Exceptional phone and listening skills.
- Exceptional written and verbal communication skills
- Preferred PC skills including Microsoft Office
Job Summary
Full Time
Ancillary Healthcare
$35k-45k (estimate)
06/06/2024
08/05/2024
proactinc.org
SAINT PAUL, MN
200 - 500
1972
Private
STEVEN DITSCHLER
$10M - $50M
Ancillary Healthcare
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The following is the career advancement route for Call Center Representative Work from Home positions, which can be used as a reference in future career path planning. As a Call Center Representative Work from Home, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative Work from Home. You can explore the career advancement for a Call Center Representative Work from Home below and select your interested title to get hiring information.
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