Job Responsibilities

• Primary role will focus on installs, repairs, maintenance, validation, and qualifications of multi-vendor equipment at customer site.

• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols

• Deliver customer familiarization for instrument operation and maintenance

• Drive toward zero service recalls

• Maintain updated documentation around dispatch, inventory and service support functions of the job

• Perform timely uploads and downloads of required data to ensure the integrity of service system(s)

• Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.

• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer

• Seek higher level certification through participation in company sponsored training & development offerings

• Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc..

• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

• Liaise daily with other Scientific Services staff across all sites.

• Reports any scheduling failures to the local scheduler and or customer (as required) to reschedule.

• Performs all work in accordance with established safety procedures.

• Complies with all company policies and procedures and adhere to company standards.

• Escalates in a timely manner any issues or concerns that arise.

• Performs other duties as required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills

• Technical problem-solving skills and attention to detail

• Strong communication skills both written and verbal.

• Self-motivated and ability to work under pressure to balance conflicting deadlines.

• Initiative driven with proactive skill set to improve processes.

• Service orientated attitude combined with innovative thinking.

• Strong interpersonal skills; strong team player with customer satisfaction focus

• Advanced MS Microsoft 365 skills including: Outlook, Teams, Word, Excel

Basic Qualifications:

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience and 1 years of experience OR

• High School Degree or equivalent with 3 years of related experience

Preferred Qualifications:

• Bachelor’s degree

• Strong understanding of GLP/GxP and/or experience working in a compliance driven environment

• Excellent written and verbal communication skills.

• Knowledge and understanding of EHS procedures.

• Experience of working with CMMS databases

• Ability to multitask and prioritize own workload.

• HPLC, UPLC, LCMS, single quad mass spec, or FSC experience

• Exposure to analytical equipment and/or lab environment

• Knowledge of laboratory safety practices

• Vendor issued certification on relevant laboratory equipment