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Responsible for servicing a broad variety of member service calls in a prompt and courteous manner. These functions include opening and closing accounts, renewing certificate accounts, taking consumer loan applications and closing consumer loan applications. Handles various IRA transactions including opening new IRA’s, IRA transfers and withdrawals. Handles general emails and questions, credit card questions and various Remote Deposit Capture functions. Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates, TONI, On-line Banking. Completes and maintains related reports, records, files and other duties as assigned. Responsible for building member relationships by actively uncovering and evaluating members’ financial needs, offering products/services to meet those needs, and by answering members’ questions regarding Credit Union services. Cross sells Credit Union services and supports all functions within the Contact Center. Must have strong communication and business writing skills.
Assumes responsibility for the effective and professional completion of Contact Center Representative functions.
Full Time
$38k-49k (estimate)
06/01/2024
06/16/2024
directionscu.org
MANSFIELD, OH
100 - 200
1953
Private
LEO PHILLIPS
$10M - $50M
Banking
Directions Credit Union is a non-profit organization that provides financial services.