Step into the world of healthcare! Join our Labor and Delivery team as a Medical Desk Receptionist (also known as an Outpatient Access Representative). We're on the lookout for someone with a passion for helping others and a knack for customer service. If you're eager to learn, detail-oriented, and love working in a fast-paced environment, this role is your ticket to making a meaningful impact in the world of Labor and Delivery.

Schedule:

Benefit from a flexible work-life balance with just 3 days of work per week, giving you more time for personal pursuits. This role provides a predictable schedule with 2-week blocks, allowing you to plan your personal time with ease. With no back-to-back day and night shifts—our schedule ensures you work either days or nights in 2-week blocks. Perfect for night owls!

You can also take advantage of additional night shift pay while maintaining a balanced work schedule. Earn an additional $1.00 per hour for working shifts that include 4 or more consecutive hours between 11 p.m. and 7 a.m.

Job Duties

• Welcome and register patients with warmth and professionalism as they arrive for their appointments, ensuring their comfort and confidentiality. Verify their demographic and insurance details, ensuring accuracy, and collaborate seamlessly with our administrative team to maintain thorough and precise records.
• Serve as the first point of contact for our patients, triaging incoming calls with care and efficiency. Assess their needs attentively, addressing concerns promptly and direct inquiries to the appropriate healthcare professionals. Uphold the highest standards of patient privacy and professionalism with every interaction.
• Facilitate clear and effective communication between patients and our healthcare team. Relay essential medical information accurately and promptly as directed by our physicians and nurses, ensuring seamless access to vital patient records.
• Manage the scheduling of procedures, follow-up appointments, and tests with precision and attention to detail. Evaluate and clarify medical information to guarantee accuracy and completeness, ensuring that every patient receives the care they need in a timely manner.

What We're Looking For:

• A high school diploma or equivalent is required
• Bring at least 1 year of experience in either an administrative or customer service role, showcasing your ability to navigate various responsibilities with ease.
• Showcase your knack for autonomy by demonstrating your ability to work independently, juggle multiple tasks, and effectively utilize computer systems. Preferred Skills:
• Highlight your exceptional interpersonal skills, showing your dedication to providing top-notch customer satisfaction.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

Job Type: Full-time

Pay: From $17.47 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Hospital

Ability to Relocate:

• Rochester, NY: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: From $17.47 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Hospital

Medical specialties:

• Labor & Delivery
• Ob/Gyn

Schedule:

• 3x12

Work Location: In person