We believe that culture and service is everything! Our culture is warm, caring, and friendly, and we strive every day to make our little piece of the world better. We are looking for people who feel the same as we do!
A Call Center Representative 1 is an entry-level position dedicated to providing service to members over the phone while learning and mastering the foundation of financial services.

Position Hours Vary Between:

• 7:45 am - 6:15 pm Monday through Friday
• 8:45 am - 3:00 pm Saturday

This opportunity is ideal if you are:

• Excited about providing amazing service to our members and the community.
• Looking for a position that will establish and grow your career.
• Interested in learning how to open financial memberships and assist with loan requests.
• Passionate about financial education and finding solutions.

Essential Functions and Responsibilities

1. Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
2. Actively participates in meeting the goals of the department and the Credit Union.
3. Provides excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
4. Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.

Service

1. Providing member assistance with everyday transactions, including transfers, withdrawals, and payments.
2. Assisting members with digital and online services.
3. Identifying opportunities to educate members of Arrowhead products and services.
4. Answering and resolving member account inquiries.
5. Assists with member research and problem resolution.
6. Works within given limits and authority; proactively seeks supervisory assistance as needed.
7. Promotes credit union products and services and actively refers members to credit union partners as appropriate.
8. Has an open mind; can conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization.
9. Is courageous and willing to make decisions that result in positive member outcomes.

Development

1. Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
2. Successfully completes all learning events and academies on schedule, effectively communicating with mentors and leaders with the purpose of achieving learning objectives.
3. Actively participates in organizational projects and promotions; Develops a thorough knowledge of credit union products, services, rates, and partnerships.
4. Suggests and participates in credit union community service opportunities and events.
5. Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) and complies with all laws and regulations applicable to area of responsibility.
6. Regular and predictable attendance and punctuality.
7. Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union.

No aggressive sales goals – our focus is serving Members.
Benefits Include: (not a complete list)
Wellbeing

• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire
• Paid sick leave
• Company-provided life insurance at up to twice your annual salary
• Financial Education Programs
• DoorDash DashPass

Health

• Medical, Dental, and Vision Insurance for part-time and full-time employees
• Modern Health
• Care.com subscription
• Teladoc
• Pet Insurance

Career Development

• Career development opportunities
• Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.

To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.
The pay range for this position is listed below.
Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity.
Pay range
Minimum: $19.11/hour | Midpoint: $23.89/hour | Maximum: $28.67/hour