Information Technology Manager is responsible for troubleshooting network, hardware, and

software problems; installs, maintains, and supports computers, servers, firewalls, printers and

remote user connectivity; troubleshoots and repairs connectivity problems; maintains phone and

voice systems; maintenance and upgrades of network components; performs set-up for network,

computers, phone, and email accounts.

Essential Duties

• Applies systems analysis, techniques, and procedures to determine hardware, software or

system functional specifications, which may include consulting with users

• Provides technical guidance to employees on the type of hardware and software needed for specific applications, including documentation, analysis, testing, or modification of computer systems or programs, either based on and related to user or system design specifications or related to machine operating systems
• Installs and maintains network and software applications, including upgrades; responsible for the repair of software and hardware malfunctions
• Maintains inventory of hardware, software, and user licenses
• Maintains backups of all Servers, Onsite and Offsite
• Provides training and education to users on the use of computers and associated software
• Establishes and maintains documentation related to computer systems, phones, including verification of billing
• Maintains reasonable and predictable attendance
• Performs related tasks as required

Knowledge, Skills, and Abilities

Considerable knowledge of the operations and maintenance requirements for office-based

computer systems as well as local and wide-area networks systems and configurations; knowledge of the operational characteristics and administration of network security systems; ability to maintain standards and compatibility of microcomputer systems; ability to communicate effectively, both orally and in writing, with employees, managers, and vendors; ability to establish and maintain effective working relationships with users and vendors; ability to work independently and take on responsibilities of local area networks (LANs), SQL Database, iPad’s on factory floor running with AirWatch.

Physical Requirements

This is medium work requiring the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects. Work requires climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions. Vocal communication is required to express or exchange ideas.

Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for depth perception, preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating or repairing computers, printers, and other equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Working Conditions

Work is generally performed in an office and factory environment with controlled environmental

conditions.

Education and Experience

Graduation from high school or GED equivalency and 3 - 4 years experience in the installation,

maintenance, and configuration of office computer systems and computer local area networks

(LAN) and wide-area networks (WAN). An Associate’s degree in computer science or related field

and/or a Bachelor’s degree is preferred.

Special Requirements

• Valid North Carolina driver’s license
• Prior experience with Windows operating environment including applications such as Word, Excel, Access, and PowerPoint as well as modern web page applications.
• Experience with Apple Mac Pro and iPads required.
• Proficient in personal computer maintenance and repair

Disclaimer

This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. The Physical Requirements and Working Conditions section of this classification may vary. The employer reserves the right to assign or otherwise modify the duties assigned to this classification.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Semiannual bonus

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Morganton, NC 28655: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer hardware: 4 years (Preferred)

Language:

• English (Required)

Work Location: In person

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Retention bonus

Experience level:

• 4 years

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Morganton, NC 28655 (Required)

Ability to Relocate:

• Morganton, NC 28655: Relocate before starting work (Required)

Work Location: In person