Description

Are you a Service Scheduler/Supportsearching for new experiences? As a leading Trane® independent office, Brady brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina. We take pride in all we do and in our Associates which is why we offer competitive pay and compensation, benefits, growth opportunities, and more!

This positionreceives work requests from various sources and coordinates the manpower to ensure a timely completion of the scheduled work.

Opportunities for relocation assistance to North Carolina.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

• Receive calls from all customers through phone path and respond to all requests in a timely manner
• Maintain open communication with the technicians throughout the day in order to effectively schedule and meet the customer’s needs
• Schedule manpower to complete services and advise customer
• Ensure timely scheduling of PM Inspections to meet PM compliance requirements
• Utilize all available information to properly schedule technicians
• Establish work order with all necessary information
• Maintain customer contact information in database to ensure correct correspondence
• Maintain service call email boxes and fax box with timely responses
• Creation of all startup requests in database and distribute to assigned Scheduling Coordinator
• Maintain email requests, keep up to date and ensure timely responses
• Review and process all vendor invoices that are delivered daily to ensure accurate parts are applied to the request in the database
• Create purchase orders for technicians; if needed
• Communicate with other departments to complete various tasks for customers and technicians
• Use available reports to achieve department goals
• Knowledgeable with the product and services offered by Brady
• Backup/Overflow for Scheduling Coordinator(s) and Billing Coordinator(s); if needed
• Flexibility to take on additional duties in order to meet the department goals and/or overtime, as required
• Performing other duties as assigned

WORK HOURS: Monday thru Friday, overtime as required

BENEFITS & COMPENSATION:

• Competitive pay and bonus
• Affordable Medical, Dental and Vision plans
• Employer sponsored Short- and Long-term Disability
• Employer sponsored life insurance
• 401k with company match
• Paid Time Off
• Career growth & training opportunities

PHYSICAL DEMANDS & ENVIRONMENTAL EXPOSURE:

The physical demands and environmental exposure described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others. The associate frequently is required to sit and reach with hands and arms. The associate is occasionally required to stand; walk; and stoop or kneel. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

This position works in a typical office environment. The noise level in the work environment is usually moderate.

Qualifications

SKILLS & QUALIFICATIONS:

• High school diploma required; Associate’s preferred; 1 years of customer service experience required; HVAC industry a plus.
• Working knowledge of MS Suite and general familiarity with computer systems and ability to learn software applications as required
• Ability to pass drug screening
• Ability to prove US employment eligibility
• Must have reliable transportation

Brady strives to provide an environment free of discrimination as part of our mission to care for each other, our customers, and our community. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.