1. Answering Customer Service call center line.
2. Document details in a call log for every inbound and outbound call.
3. Distribution of inbound faxes, keeping a record of receipt of forwarded faxes.
4. Documenting details of call center voicemails on scheduled days.
5. Return calls and provide claims status as assigned.
6. Scan all documentation daily into specified electronic file.
7. Maintain knowledge of current plan year policies and provisions.
8. Maintain professional demeanor both in person and over the phone.
9. Performs any other duties as required or assigned.
10. Report status of ongoing tasks to Customer Service Supervisor.
11. Adheres to quality standards and confidentiality policies and procedures.
12. Support help for other staff as needed.
13. Regular and timely attendance is required. 

EDUCATION & EXPERIENCE REQUIRED:

1. High school diploma or GED 
2. Two (2) years of related call center experience, including but not limited to customer service, front desk or receptionist. Medical insurance knowledge required. 
3. Proficient in Microsoft Office, excellent customer service skills, excellent business etiquette.