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BEL USA is Hiring a Customer Service Rep Near Miami, FL
DescriptionThe Customer Service Representative acts as the primary point of contact for customers and is responsible for all account management, selling activities, sales goal achievement, increase brand awareness, as well as handling customers’ transactions including but not limited to Order status, Claims, Order Tracking, Uploading artwork, etc. The Customer Service Representative is responsible for basic, moderate, and complex functions of Order Management with speed and accuracy in a fast-paced environment. In addition to serving their own customers, the Customer Service Representative aids and support to other customers and members of their Team.
- This is a hybrid role, requiring the individual to work from the office 2x a week.*
- Selling and Customer Support Activities
- Achievement of Sales goals and Customer Service metrics
- Contributes to team achievement of service metrics and all Customer Service goals
- Manages all calls in a professional, timely and appropriate manner
- Answers incoming customer calls, e-mails, or chat requests for information and resolution of issues or sales inputs within the defined SLA
- Actively calls out to assigned customers to inquire about additional Sales opportunities
- Probes for add on/solution selling opportunities during customer engagement conversations
- Recognizes and routes proactive sales opportunities to management when applicable and/or enters opportunity details into the tools provided
- Follow up on product backorders and order management
- Configures components to identify or clarify basic to complex customer solutions
- Completes outbound calls to new/existing customer base and/or e-mail communications to new/existing or prospective customers on company initiatives such as: standard outcall campaigns, event recruitment, or vendor leads
- Advises and recommends product options, add-ons, and solutions best suited for customers and their end users
- Maintains and applies product/vendor knowledge applicable to fulfill customer requests and capitalizes on add-on solution selling opportunities
- Maintain positive relationship with customers, and consultants, and ensure satisfaction with services, monitor, and maintain service level expectations, and perpetuate a best-in-class reputation
- Manages relationship with designated contacts (i.e., purchasing agents) in efforts to grow sales and maintain business partnership
- Provide price and availability information within defined guidelines
- Submits, tracks, and escalates quotes/orders from customers
- Resolve and/or routes credit related issues
- Effectively investigate/escalate and resolve customer complaints and issues
- Order Management and Customer Service Activities
- All transactions performed accurately and meeting departmental SLAs
- Enters orders into system pursuant to individual order characteristic requirements; orders may be received via e-mail, chat, telephone, or other relevant sources/channels
- Manages orders by auditing orders for completion and accuracy
- Processing claims, redo/replacement orders, or issuing In-store credit
- Training
- Attends all required training courses and displays appropriate knowledge of materials
- Attends Customer Service training and achieves a passing mark in the assessments
- Completes and passes the self-paced trainings and monthly learning checks in timely manner
- Miscellaneous Activities
- Updating ongoing maintenance of Customer Profiles for customer base (updating records in Admin Panel, Microsoft Dynamics, and other tools)
- Assists the Customer Service Team with administrative duties as assigned
- Performs all other duties as designated by Management
- Minimum of (1) one year’s previous sales/customer service experience, preferably in a related industry
- Experienced Customer Service professional, effective telephone, chat, email techniques and customer care
- Proficient in verbal and written communication, including spelling, grammar, and proper use of the English language
- Personal computing or keyboarding/data entry
- Moderate knowledge of Excel, required
- Excellent communication skills written, and verbal, required
- Strong organizational skills, required
- Basic sales and negotiation skills, required
Job Summary
Full Time
$37k-46k (estimate)
05/18/2024
06/14/2024
discountmugs.com
Miami, FL
100 - 200
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The job skills required for Customer Service Rep include Customer Service, Communication Skills, Customer Support, Customer Care, Written Communication, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
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At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
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Step 3: View the best colleges and universities for Customer Service Rep.
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