POSITION SUMMARYThe Sportsbook Writer is responsible to provide a level of service which is gracious, kind and warm that creates an Exciting environment and World Class Service by delivering Old-World Hospitality and Charm for the casino guests. A Sportsbook Writer is a key customer service provider in the sportsbook. They service and build relationships with the guest, write wagering tickets, exchange tickets for currency, execute players’ signups and manages kiosks. Ensure compliance with procedures for the sportsbook in a professional manner. Protect company assets by adhering to company policies and all state and regulatory compliance including Internal Controls, Policies and Procedures, The Responsible Gaming Plan and Title 31.

 GENERAL ACCOUNTABILITIESThe following statements are intended as general illustrations of the work in this class and are not all- inclusive:

• Responsible for guest service with energy and professionalism; Providing Old-World Hospitality with Old-World Charm.
• Know and deliver the company core values.
• Be punctual to pre-shift meeting with a positive attitude and openly participate.
• Explain, educate and assist guests with sports wagering and information
• Ability to sign on to working station, key-in betting information into terminal, collects payment, print tickets, makes applicable change, gives ticket to patron and check for satisfaction
• Actively promote and issue the players’ tracking system
• Responsible to change ticket paper, restock betting sheets and other supplies as needed.
• Update and manage sports wagering kiosks
• Maintain and balance bank drawer.
• Handles guest relations and minor guest disputes.
• Communicate sports wagering information to supervisor including any irregularities in customers’ play.
• Maintain a clean and safe environment.
• Enthusiastically support, actively promote and demonstrate superior customer service in accordance with department and company standards and programs.
• Effectively handles customer concerns and requests or ensure the information is communicated to a supervisor.
• Maintain complete confidentiality of all guest and company information.
• Perform all job duties in a safe and responsible manner.
• Perform other duties as may be assigned by department and/or company management.

WORKING CONDITIONS

• Must be able to sit / stand / walk for long periods of time.
• Must be able to work in a fast-paced Casino Environment:
  • Low Lighting
  • Noise / loud music
  • Multiple distractions while multi-tasking
  • Flashing Lights
• Must be able to work all shifts including holidays, nights, weekend hours.
• Be physically mobile with the ability to move around all work areas effectively and efficiently with reasonable accommodations.
• Ability to push, pull, carry and lift up to 25 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces or crowded conditions

 JOB QUALIFICATIONSMust be a minimum of 18 years of age, high school diplomate or equivalent and have an interest in sports and related activities. Three (3) months experience in sportsbook operations as a sports writer or six (6) months casino experience preferred. Results oriented, hands-on professional with the ability to interact effectively with the public, staff and colleagues. Possess professionalism and ability to handle high levels of stress and comprehensive math skills. This position spends majority of the shift on in the sportsbook area and is subject to varying levels of crowds and noise levels the severity of which depends upon customer volume. Ability to read, analyze, interpret and comprehend technical procedures, government regulations, instructions, and correspondence/memos in English.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

 COMPLIANCE RESPONSIBILITIESIn addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:

• Obtain a NYSCG Gaming License and other required license(s).
• Attend required training sessions.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address responsible gambling and Title 31.
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls.
• Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
• Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of.

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