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Online Student Support Specialist
$45k-59k (estimate)
Full Time | Colleges & Universities 6 Months Ago
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Western Kentucky University is Hiring a Remote Online Student Support Specialist

Location: Bowling Green, KY Category: Staff Posted On: Mon Nov 6 2023 Job Description:
  • In collaboration with the Cohort Programs Coordinator, develops student recruitment plan.
  • Manages orientation for online learners and provides support for new students during the orientation process.
  • Develops inbound/outbound communication for recruitment efforts utilizing various methods.
  • Serves as an initial point of contact for online inquiries and provides information about Western Kentucky University, various program admissions requirements, financial aid, tuition, course registration, and degree requirements.
  • Utilizes marketing communications tools to process inquiries and data information and follows-up with/provides assistance to interested parties.
  • Creates, implements, and maintains communication plans and marketing plans for cohort and online programs.
  • Coordinates and participates in campus student information sessions and workshops.
  • Assists students in registering for cohort programs each semester and provides advising when needed.
  • Assists the Online Program Development Manager to ensure successful compliance efforts to include but not limited to: data collection and researching information related to federal compliance for online learning.
  • Other duties as assigned .
Job Requirements:
  • Bachelor's Degree.
  • Microsoft Office proficiency.
  • Strong interpersonal and presentation skills.
  • Ability to coordinate the work of others to achieve shared objectives.
  • Must be a problem solver, critical thinker, and able to demonstrate planning skills.
  • Attention to detail.
  • Organizational skills.
  • Strong analytical research and writing skills.
  • Valid driver's license.
Additional Information:


Hourly Rate: $17.95

Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.

Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at ena.demir@wku.edu or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/ website.

Information concerning educational programs offered by WKU are provided at: http://www.wku.edu/atwku/academics.php

For information related to job postings, please email employment@wku.edu.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Colleges & Universities

SALARY

$45k-59k (estimate)

POST DATE

11/10/2023

EXPIRATION DATE

06/11/2024

WEBSITE

wku.edu

HEADQUARTERS

RICHARDSVILLE, KY

SIZE

3,000 - 7,500

FOUNDED

1906

CEO

GARY A RANSDELL

REVENUE

$50M - $200M

INDUSTRY

Colleges & Universities

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